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Director of Carrier Operations
Uber
Chicago, IL, United States
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Uber Overview
About Uber
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
Job Description
About the Role
Our Director of Carrier Operations owns the supply side of our marketplace, building and managing the team that onboards, manages, engages, and supports our thousands of truckload carrier partners. They will manage, grow, and develop teams responsible for engaging carriers on our technology platform and partnering with our carriers to drive the future of freight.
The ideal candidate has built and led large operational teams (100+) is strategic, highly operational and highly entrepreneurial, obsessed with empowering our carriers and delivering the best possible experience for our partners. They are motivated by building the future, are a proven operator, can dig deep into the data to solve operational issues, are always driving small improvements in process, hustles, inspires, and love making something from nothing.
What You'll Do / What You'll Need / Bonus Points / About the Team
What You’ll Do
• Lead a large team of carrier sellers, analysts, and senior managers
• Create and execute the growth strategy for our supply base of carriers
• Own our cost base and be accountable for how well we are buying in the market
• Drive forward the future vision of Uber Freight with our product team and help sell that vision to our partners
• Own the automation initiatives of the carrier team and the utilization of our technology by our partners
• Obsess over the service needs of our customers
• Hire and develop the best possible carrier team
• Develop a culture of continuous improvement to continually raise the bar of execution
• Manage any issues that come up in the normal operation of freight
What You’ll Need
• Demonstrated ability to scale and lead a large high performing operational team
• Demonstrated ability to create something from nothing, setting strategy, architecting an organization, and setting the vision
• Demonstrated ability to influence and consult top executives on strategy
• Demonstrated ability to deliver results in a complex operational environment
• Demonstrated ability to solve complex problems under pressure
• Executive presence and leadership fundamentals
• Ability to collaborate and work with a highly diverse set of internal and external partners
• Analytical and critical thinking ability
• Strong communication and organization skills
• The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
About the Team
Uber Freight is a marketplace built to connect shippers with trucks, much like the way the Uber app connects riders and drivers. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world.
On the Uber Freight team, we believe that our dedication to transportation technologies will bring more collaborative, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in transportation. When we see individuals truly owning their individual success, we succeed as a team.
Not ready? Connect with Uber to receive future communications about opportunities and general information about specific areas of Uber that interest you.