This job has expired, please see additional jobs below
Director of Program Management
Veritas
Mountain View, CA, United States
Job Details - this job has expired, please see similar jobs below
The Director of Program Management, CX is responsible for coordinating Veritas’ creative services delivery operations for all creative as well as overall oversight, management and mentorship of all customer experience project managers/producers.
The role includes development of best-in-class project management and creative initiation processes to ensure all creative deliverables have clear alignment across all stakeholders of goals, objectives, KPI’s and required timelines.
The Director of Project Management, CX will work with the Creative Director and design teams to drive strategic creative direction that is informed by and based on delivering data-driven results. Additionally, this role will work with the team of project managers on all project estimation and own the budget management for the CX organization.
Ultimately, this position’s success will be measured by helping to improve processes and efficiency of delivery operations and increase transparency of creative operations to outside teams to ensure the Customer Experience meets and exceeds the creative needs of the organization.
Key Responsibilities
• Initiate programs by leading alignment on program scope, release planning, aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional support.
• Driving teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.
• Ability to understand technical subjects and technologies relevant to the program.
• Strong organizational, project management, analysis, and communication skills.
• Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.
• Comfortable bending between the tactical and strategic.
• Ability to manage/juggle competing priorities without loss of efficiency.
• Lead Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and support the strategic vision of each program.
• Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success.
• Support workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, Engineers, Functional Managers, Release Management and Marketing).
• Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).
• Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
• Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on project goals.
• Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations).
• Create a collaborative environment that fosters creativity, innovation, and learning.
• Be a thought leader within the organization, someone who can help advance our Product & Technology strategy globally and challenge others in the organization to change.
Additional Requirements
• 12+ years of strong technical program management experience.
• 6+ years of solution management experience for infrastructure, software, or data services (SaaS experience)
• Thorough understanding of the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
• Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Ability to successfully collaborate with all functions across the entire company.
• Experience with Portfolio Management.
• A service oriented minded person who "Thinks Customer."