This job has expired, please see additional jobs below
Community Service Associate
WeWork
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Co-Reporting to:
Community Manager and Community Ops Lead
Position Goals & Objectives
• Deliver exceptional building level cleaning services within Operational Standards guidelines
• Assure positive Member experience through quality cleaning practices
• Perform all tasks on schedule with maximum efficiency
• Identify and set priorities through clear communication with the Member Services Lead and the Community Management team
• Maintain a 90-point or above monthly rating based on Operational Standards rating system
• Work with the Community Management team to identify opportunities to enhance Member experience
• Act as eyes and ears in absence of Building Management staff
Duties & Responsibilities included but not limited to:
• Arrive to work at scheduled time
• Clean and maintain restrooms (including the restock of: toilet paper, paper towels, hand soap, mouthwash, mouthwash cups and air freshener)
• Clean and maintain kitchens throughout building (including the restock of: dish soap, hand soap and paper towels, paper plates, cups and cutlery)
• Remove kitchen pantry garbage
• Clean and organize refrigerators
• Clean and reset conference rooms (including the restock of: dry erase markers, white board erasers, water pitchers, glasses, prepare tables, reset chairs, empty trash, prepare white boards and recharge phones)
• Clean and maintain specialty rooms e. screening rooms, meditation room, recording studios
◦ Reset furniture
◦ Reset equipment
◦ Clean carpets/floors
• Clean glass walls and doors, including inside and outside of private offices and aluminum partitions
• Load and unload dishwasher
• Clean phone booths dust, vacuum, disinfect phone handles and prepare doors
• Wash coffee pots and sanitize fruit water container at the end of the day
• Common spaces and hallways reset and prepare furniture, prepare carpets/floors
• Private offices clean floors, glass doors and remove trash as scheduled
• Take garbage to trash room/ loading dock and/or curb
• Prepare spaces for the hosting of events (setup and break down)
• Maintain building entrances and sidewalks (shovel snow/ice when needed)
• Maintain building and floor lobbies
• Maintain elevator cars and doors
• Prepare and lock beer kegerators
• Prepare and maintain printing stations (including the restock of: pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)
• Brew coffee (as needed through 6pm)
• Replenish fruit water (as needed through 6pm)
• Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members
• Maintain staircase throughout the building including emergency stairwells
• Attend service related emergencies
• Oncall for building staff during work hours
• Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies
• Other duties as assigned
Events
• Attend preevent meetings
• Set up preevent
• Break down postevent
• Post-event analysis
Digital
• Conduct daily building walkthroughs for quality control assessment
Periodic Work
• Dusting of high spots, light fixtures, design fixtures, ductwork, HVAC dampers, furniture vacuuming, sanitation and stain removal
• MIMO’s: Prepare private offices desks/ desk lamps/ bookcases/ chairs/ pods
Skills
• Proven Team Player ability to work with a team and achieve daily and monthly goals
• Selfstarter able to identify work that needs to be done and does it without required instruction
• Courteous and professional able to perform tasks at hand when Members are onsite
• Detail oriented pays attention to details regarding processes and extra attention to special requests
• Ability to solve practical problems using reasoning skills
• Desire to learn and seek new challenges
• High School Diploma or equivalent job experience
• Ability to communicate in English
• Ability to work with a large, diverse group of employees and suppliers
• Ability to lift up to 40 lbs
Critical Competencies for Success
• Do’er:
◦ You do what you love!
◦ Credibility is earned at WeWork through execution and getting things done.
◦ You are able to get into the details and deliver results under highest expectations on time and quality.
◦ Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
◦ Pragmatism and outcomes orientation are valued and lead to wins.
◦ Exceptional organizational and multitasking skills.
◦ You thrive in a fast-paced environment.
• Solution-centric:
◦ You have the flexibility to think outside the box.
◦ We don't do everything the traditional way, and are always looking to innovate and push the envelope.
◦ You have the ability to foresee and identify needs of the team.
◦ You take an innovator and creator’s approach to any issues that may arise.
• Collaborator:
◦ There is no room for “I” at WeWork. Every role and individual is in the organization to serve We.
◦ Builds trust across the organization by being a good listener and inclusively soliciting input.
◦ You are open to new and innovative solutions.
◦ You must present well and communicate clearly and effectively to upper management and internal departments.
◦ You’re willing to adjust course when appropriate new ideas or objections are raised.
◦ You love working with people!