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Community Associate
WeWork
Boston, MA, United States
Job Details - this job has expired, please see similar jobs below
About the Role:
A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.
Goals and Objectives:
• Illustrate WeWork’s core values and strive to achieve our mission
• Support the Community Management team to achieve the following:
◦ Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
◦ Ensure that your building is fully operational and processes are running smoothly
◦ Drive growth and promotion of WeWork-provided service offerings
◦ Take direction from the Community Lead and Community Director to support the Community Team as necessary
Duties and Responsibilities:
Greeting /Point of Contact
• Be the first and last point of contact for your building
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Manage We Members check-ins and check-outs
• Prepare and distribute promotional materials to guests/potential members
• Answer “walk-up” member and guest questions or refer inquirer to additional resources
Membership Management
• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
• Be active on the WeWork member network
• Solve member-related issues to ensure a cohesive community
Events and Community Management
• Make posters for events
• Assist with set-up and breakdown of events, including ordering food and beverages
• Prepare newsletter
Building Operations and Management
• Assist with move-ins and move-outs; prepare and distribute member welcome packets
• Assist with building operations and maintenance to ensure highest level of member experience
◦ Fielding and assigning requests submitted through Zendesk
◦ Manage keycard activations and bike room access requests where applicable
◦ Ensuring the building is clean and well kept
◦ Ordering consumables
◦ Submit building receipts to the Community Lead or Community Director for expense reports
• Mail and Package responsibilities as needed
• Identify issues for escalation to the Community Lead and Community Director in order to document accordingly
Experience and Requirements
• College graduate with a four year degree preferred, but not required
• Customer service and/or sales experience a plus
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for entrepreneurial communities
• Passion and understanding for WeWork’s mission and values
• Proficient in basic computer skills