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Regional Director - New England
Medallia
Boston, MA, United States
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Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv.
Company Overview
Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our SaaS platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company — from the c-suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy, doubling in size every 12 months. We’ve got a culture focused on smarts, kindness, continual learning, irreverence… and our people love it. A full 95% of our employees would recommend us to their friends.
Come find out why.
About the Sales Team
• Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecoms, Retail, Hospitality, and Automotive industries. Our team is responsible for winning the trust and building long-term relationships with our impressive customer base: 4 of America’s 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, and 3 of the world’s top luxury car brands. A team of consultative Sales professionals, our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun!
Responsibilities
• Lead a team of Sales Directors
• Support Sales Directors in opening new accounts; this includes partnering on prospecting strategies, meeting preparation efforts, and territory reviews
• Own, drive, and accurately forecast new software bookings, retention, and up-sell/cross-sell opportunities
• Define territory strategies, account lists, and quota expectations
• Attract, recruit and hire Enterprise Sales Leaders and President’s Club attendees
• Inspire, develop, and retain high-performing Sales Directors
• Partner with key members of the Sales Ecosystem (Solutions Consulting, Account Management, and Inside Sales)
• Build and execute relationships and go-to-market strategies with key Medallia Partners such as management consulting firms and global system integrators
• Partner internally with Sales Leadership, Sales Ops and Marketing to continuously improve our sales approach and win rate
• Work with your Area Vice President and sales leadership team to set the vision, strategy, and tone for your region
Required Qualifications
• 2+ years as a first tier leader of a high-performing enterprise software sales team
• 5+ years as a top-performing individual contributor in an enterprise software sales role
• Demonstrated experience building and maintaining C-suite relationships
• Demonstrated experience consistently exceeding quota in an enterprise sales organization
Preferred Qualifications
• Track record of inspiring and developing high-performing sales professionals
• Previous experience/knowledge of the Customer Experience Management space