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Director, Experience Design
Salesforce
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Department Description:
Salesforce Experience Design is a group of passionate designers who build transformational products and experiences by turning human insights into business impact at Salesforce scale. Playing an integral part in Cloud Services, we partner alongside Service, Sales, Marketing, IT, and Human Capital Management Lines of Business across all industry verticals to help customers unleash the full power of Salesforce through a design-centric approach.
Role Description:
We are looking for a passionate and pragmatic creative leader who is eager to join a fun, collaborative and innovative team. While we work with a variety of touchpoints, the focus on the role we are looking for will be interactive-web and mobile applications, interactive design and user experience. The Senior Experience Architect's role is to establish and maintain the highest quality of execution across all work and be a strategic problem solver. They are responsible for the vision for a project as well as being able to lead multi-disciplinary teams. The Senior Experience Architect must always provide team leadership and a strong partnership and collaboration with the customer.
Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work.
Your Impact: Success will be measured by your leadership within the Experience Design group as well as within projects-working with teams and customers to create successful outcomes. Specifically, the areas of focus will be:
• Drive project success and customer satisfaction through relationships
• Effective project and team leadership
• Commitment to the growth and success of the Experience Design group
• Embody the Experience Design Principles
• Ensure skills and role requirements are continuously met
• Be an effective member of the Salesforce culture
Design Leadership:
• Leverage Design-Thinking methods and participate and contribute to new methods and offerings.
• Create a strategy and vision and ensure this is communicated effectively.
• Understand and guide interaction and visual design across all platforms driving highest level of execution.
• Able to clearly present concepts and justify design decisions.
Client & Project:
• Quickly establish key stakeholders and customers and build close relationships.
• Proactively manage changes in project scope, identify potential issues, and consider contingency plans.
• Collaborate with the Resourcing Teams and Discipline Leads to structure project work, plan and execute client proposals (occasional pitches or RFIs)
• Identify new business opportunities and be able to connect appropriate people to support.
• Participate in and drive research including planning and prep of workshop materials, conducting interviews and synthesizing
◦ Participate in the early stages of project definition and proposal creation, such as participation in brainstorms or user-focused offerings.
• Able to multi-task and perform well under pressure in a constantly changing environment with key stakeholders and teams.
Team & Project Leadership:
• Effectively and rapidly define and communicate project expectations to team members.
• Provide and readily receive 'critical' feedback from immediate team.
• Lead and coordinate the work of a project team either independently or in conjunction with key project team members.
• Manage and maintain team motivation and morale.
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and resolve or escalate issues and conflicts within the project team.
• Engage and partner with external experts and other partners, as and when required.
• Support recruitment efforts for teams within the studio across different geographies.
• Collaborate and manage effectively with remote team members.
• Able to manage a team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, content strategy, information architecture, writing, motion design, etc.
Basic Requirements
• At least 10 + years relevant industry experience. (Knowledge of CRM/Salesforce a plus)
• Relevant degree or professional qualification(s).
• Proven ability to lead multidisciplinary teams to create impactful customer solutions
• Experience designing applications that balance user needs, commercial interests and technological constraints.
• Proficient in relevant software packages. (Adobe Creative Suite, UX-related, Prototyping (InVision), etc.)
• Well-versed in technology and software development as it relates to design.
• Proactive, self-sufficient and professional, with strong organizational, time management and communication skills.
• Passionate and enthusiastic about delivering user experience excellence.
• Excellent communication skills (verbal and written)
• Willingness to travel. (up to 50% of the time)
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.