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Regional Director, Corporate Technology
WeWork
Singapore, , Singapore
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About the Role
WeWork is currently seeking a regional Corporate Technology Manager who will oversee the tech support, executive support, audio visual services, information security and infrastructure within the region. Reporting to the Head of Corporate Technology, you will collaborate closely with Member Technology Services, Product Design and Construction, other regional Corporate Technology teams. You will be responsible for understanding what is working, what is not working, and what regional modifications to standards, processes and/or technology are needed for the region. This role is focused on operations and support of technology solutions in the region for employees.
Responsibilities (including but not limited to):
• Create and maintain an operating level of excellence for corporate technology support within region
• Oversee the success of all corporate technology services in the region, including employee support (help desk), executive support, audio visual services, information security, infrastructure and network engineering.
• Work closely with Managing Director and Head of Operations to understand their specific needs and issues
• Manage a Central team of laptop, application, AV and Network Subject Matter Experts to provide support within region
• Create processes to streamline and improve support efficiencies for all employees
• Develop, implement, and maintain policies, procedures, and associated training plan for resources administration and appropriate use.
• Design and implement short-long-term strategic plans to make operation capacity meets existing and future requirements.
• Provide guidance on technical support and issues encountered with region
• Provide detailed executive updates on the state of corporate technology for the region
• Maintain SLA standards to support the employee experience.
• Provide guidance, mentorship and training to team members to develop their careers
• Create and manage budgets for people and technology costs
• Work with local and global vendors to procure hardware.
Qualifications:
• Must have Bachelor’s degree or higher in Engineering or Information Technology
• 7+ Years in technology support, audio visual design, infrastructure and network engineering.
• Experience managing a team of help desk employees
• Knowledge of estimating levels of effort and managing projects through to completion
• Excellent organizational, supervisory, communication, collaboration and analytical skills
• Must have excellent communication skills – verbal and written with local language if necessary
• Demonstrated leadership and personnel management skills
• Strong financial management and budgeting skills
• Must be willing to travel and spend periods of time on-site
Who you are:
• Someone who is ready to get their hands dirty
• Gets happy and excited that no two days are the same