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Director, Solution Engineering
Salesforce
New York, NY, United States
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Director, Solution Engineering - Service Cloud
Director, Solution Engineering - Service Cloud Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!!
Responsibilities:
The Director, Solution Engineering - Service Cloud will hire and allocate resources, perform employee reviews and evaluations, participate in strategic deals and back up team members as needed to grow business and achieve sales targets. This person will function as a player-coach, actively working with their team members to solve difficult problems, and coordinating corporate/external resources when required.
Required Skills:
• Candidate will possess good analytic capabilities, be organized and able to work many tasks at the same time.
• The Director, Solution Engineering - Service Cloud should be proficient with CRM technologies (or other Enterprise business applications) and be able to present to a business or technical audience.
• The Director, Solution Engineering - Service Cloud must be able to support the Solution Engineering team by providing guidance on sales strategies, approaches to solving specific problems, as well as a represent their team's needs to Salesforce's executive staff.
• The Director, Solution Engineering - Service Cloud should be able to communicate equally with internal resources such as Product Marketing, Development, and Sales Management to gain commitment and support.
• Must have good fundamental Sales Skills.
Desired Skills:
• Prior SE Management Experience is desired.
• Prior SE CRM Solution Experience is desired.
• A Four year college degree is preferred.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!