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Director of Technology Services
WeWork
Shanghai, , China
Job Details - this job has expired, please see similar jobs below
About the Role
WeWork is currently seeking a regional Technology Services Director who will oversee the operations and support of IT support, AV and Network technology within the region. Reporting to the regional Head of Operations, you will collaborate closely with Operations Technicians and Engineers to understand what is working, what is not working, and what regional modifications to product standards and deployment processes are needed for the region. This role is focused on operations and support of technology solutions in the region for members, and will be paired with a regional Technology Director of Design who will design and deploy the systems within the region.
Responsibilities (including but not limited to):
• Create and Maintain an Operating Level of Excellence for IT within Region
• Oversee the success of the four verticals of IT in the region, including Network Engineering, Audio Visual, Member Technology Support and Corporate IT support.
• Work closely with Community Directors to understand their specific needs and issues
• Manage a Central team of AV and Network Subject Matter Experts to provide support within region
• Create processes to streamline and improve support efficiencies for the community team
• Develop, implement, and maintain policies, procedures, and associated training plan for resources administration and appropriate use.
• Design and implement short-long-term strategic plans to make operation capacity meets existing and future requirements.
• Provide guidance on technical support and issues encountered with region
• Provide detailed executive updates on the state of technology for the region
• Maintain SLA standards to support the member experience.
• Identify and communicate technologies within the region that may require design adjustments by providing potential solutions
• Collect feedback both internally and externally on technology standards to provide assessments
• Provide guidance, mentorship and training to team members to develop their careers
• Perform quarterly performance reviews of both technology knowledge and culture fit
Qualifications:
• Must have Bachelor’s degree or higher in Engineering or Information Technology
• 10+ Years in design and construction of low voltage infrastructure, structured cabling and coordination strategy with focus on telecommunications and / or audio visual design
• Experience managing a team of help desk employees
• Knowledge of estimating, construction methods, engineering, equipment and technology
• Excellent organizational, supervisory, communication, collaboration and analytical skills
• Must have excellent communication skills – verbal and written
• Must be willing to travel and spend periods of time on-site
• Demonstrated leadership and personnel management skills
Who you are:
• Someone who is ready to get their hands dirty
• Gets happy and excited that no two days are the same