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Program Director, ITC
Salesforce
Milan, , Italy
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Program Director, Innovation and Transformation Center
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
The mission of Salesforce Cloud Services is to accelerate our customer's success through business transformation. Our most strategic customers call us "think partners" because we help them become more agile and differentiated in the marketplace. We leverage CRM, collaboration, mobile and platform technologies to connect employees, customers and business partners together. We push the boundaries of technology and "make the market" by creating proof points for new products and capabilities. Innovation and Transformation Centers (ITCs) are at the center of this mission. This product is intended to provide experienced senior resources in key roles to deliver business value through the enablement of fast, iterative, cost effective solutions that transform the way you engage with your customers, employees and partners.
At the center of the ITC, Program Directors team with business and program architects to drive customer success by leading change in support of transformational goals and business metrics. They also manage the accountability of key customer stakeholders, program/project managers, and other participants within the ITC with respect to large-scale programs, cross-projects collaboration, business value alignment and ROI, and scalable Agile based program management. Program Directors are dedicated to one customer at a time.
The ideal candidate for this role has extensive program and change management experience as well as demonstrated success at managing large scale transformative technology projects from concept to system go-live. The candidate must be a strong leader and will need to have strong and effective management skills, be detailed oriented, and communicate effectively across all levels of the organization. This is a great opportunity tojoin the leader in cloud computing in one of Salesforce's fastest growingbusinesses.
Responsibilities
• As a part of a blended team consisting of other Salesforce resources(Business Architects, Program Architects, Account Executives, Customer Success, Services) and 3rd party system integrators, deliverone of Salesforce's most strategic services products to large, global customers.
• Contribute to alignment on program vision while advising and articulating program/project strategies on enabling Salesforce technologies.
• Serve as a change agent to identify ways to drive improvements around global processes and to challenge the customer status quoand champion a new culture of business and IT collaboration, innovation, agility, standardization, productivity, increased adoptionand continuous improvement.
• Improve the certainty of absorbing large-scale transformational change by building communications, education, and continuousfeedback loops that engage everyone from end users to seniorleaders.
• Facilitate the integration of business and technical architectures insupport of customer's strategic goals, and ensuring that solutions arescalable, extensible, and maintainable moving forward.
• Manage overall program schedule and scope and achieve agreementon key program deliverables and completion dates in partnership with various stakeholders and in alignment with customer's businessgoals and vision.
• Review and adjust program direction, approach, key artifacts, etc. to keep program on track.
• Build and sustain strong and trusted relationships with business partners internal and external, contributing to broader goals andgrowth beyond the scope of a single customer engagement..
• Build relationships with business partners
• Manage program level issues and risks around schedule, customer engagement, budget, etc., conducting root cause analysis andescalating as appropriate.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Identify opportunities to increase effectiveness of ITC delivery andcustomer engagement.
• Contribute to the growth of the Services Practice by identifying andleading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as teamgrowth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce, customer and partner colleagues.
Required Skills
• Bachelor degree with at least 10-15 years of applicable experience.
• Established leader in program management with history of innovation along with the proven ability to deliver on strategic andtactical business objectives.
• PMI PMP or PgMP Certified
• Working knowledge of Agile and SAFe.
• Ability to work effectively with a geographically dispersed team.
• Ability to influence without authority.
• Ability to work independently and be a self-starter.
• Technical background with an ability to understand various Salesforce offerings and product features at a high level
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
• Strong presentation skills. Able to effectively present and defendpoint of view to a variety of audiences.
• Strong executive presence and ability to work effectively with C-Levelmanagers.
• MBA or advanced degree preferred
• Travel to client site (average of 50%), but may be higher or lower based on the client engagement.
• Fluent English mandatory