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Program Director ITC
Salesforce
Amsterdam, , Netherlands
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
The mission of Salesforce Innovation and Transformation Center (ITC) is to accelerate our customer's success through digital business transformation and put innovation at the heart of their businesses. We leverage the Customer Success Platform and cutting edge technology, innovation, strategy and design skills to accelerate our customer's' transformation into world-class digital businesses.
The ideal candidate for the Program Director, ITC has extensive digital and large-scale program delivery experience. Your leadership style is human-centric and you know that the best solutions are co-created by engaged and empowered teams. You have successfully navigated the, often complex, relationships between Lines of Business and IT - you know how to bring out the best in our Customers as a player and coach.
We consider many aspects, but believe there are three personas who will be successful as in the Program Director, ITC role: The Digital Leader
You grew up, professionally, with digital and thrive on identifying and understanding digital trends. Your background might include strategic or delivery leadership within a digital consultancy or client organization. You know that customer success is achieved by translating complex business and technology problems into streamlined processes and elegant experiences. Where others see ambiguity, you see opportunity.
The Program Manager You are unsettled by the status quo, challenge orthodoxies, experiment with new ideas and technologies. You led the teams that created a new digital or innovation business within an existing organization and subsequently delivered the experiences. You know how to cultivate ideas, conduct experiments, and know when to pivot or persevere.
The Consultant You are a proven leader of teams, with and without authority, who has led and delivered enterprise-level business transformation engagements. You are adept at partnering and communicating up to the CxO level of an organization, while continuing to maintain accountability for delivering results with your team. You have the ability to recognize needs, identify solutions and leverage organizational expertise at the right time, in the right way.
Every day, and every Customer is different, but the following skills and qualifications are key to success in this role:
• Demonstrated leadership experience across digital, transformation, innovation or service design.
• Thought leadership and genuine curiosity of Digital Trends and emerging technology.
• Proven ability in communicating and presenting to C-Level executives.
• Empathy, curiosity and desire to improve and constantly learn.
• Consistent record of delivering business value with keenly developed business acumen.
• Ability to lead teams through influence without authority.
• Self-starter-- willing to put fingerprints on the work.
• 15+ years of program management experience with examples of enterprise-wide digital initiative(s).
• PgMP, SAFe and Agile Certified required
• MBA preferred, not required
• Travel is an integral part of this role, and will be based on individual Customer needs