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Success Engagement Director
Salesforce
London, , United Kingdom
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Success Engagement Director:
About Salesforce.org:
What if you were empowered to solve the most complex problems charities and educational institutions face today? What if you had the best social, mobile, and cloud technology to achieve that goal? What if you could work for a company that believes that top line growth is as important as giving back to the community? What if you could work alongside the best and brightest in the industry to craft innovative solutions and transformational strategies, and work among peers in a driven, collaborative and rewarding environment? Here at Salesforce.org , we call it #DreamJob!
Salesforce.org is committed to increasing the efficiency of the global social sector in achieving higher impact. To achieve this goal, we are building a social enterprise to deliver world-class CRM and technology platform solutions to the education & charity markets.
About the Role:
We're looking for exceptional candidates to join the Customer Success Group within Salesforce.org . If you possess intellectual curiosity, great problem solving skills and an unwavering belief that the right technology can solve any problem including world hunger (no really, we mean it!) then you are the ideal candidate for the job. The Success Engagement Director (SED) is responsible for setting customers up for success and representing the entire value proposition for Salesforce.org 's Customer Success Group solutions in the presales cycle.
The SED is an integral part of the sales cycle, acting as an implementation expert working in close alignment with customers and the Salesforce.org sales teams to map out successful implementations. For each customer engagement, the SED will assess complexity and propose the right service mix to ensure the customer's success in their implementation cycle and beyond. This includes positioning the best consulting delivery organization(s) and the right support and training products needed for a customer's success.
This role will be office based with emphasis on in person collaboration with sales teams and remote virtual meetings with customers. 20% travel required.
Responsibilities:
• Collaborate with sales teams to ensure proper implementation approach is in place to maximize each customer's success.
• Provide implementation best practices.
• Position support, training and other salesforce solutions which may be needed for a successful customer experience.
• Be an expert on partner capability and capacity within their respective region.
Experience/Skills Required:
• Bachelors Degree
• Strong written and verbal communication skills, executive level presence and experience in facilitation.
• Expertise facilitating virtual meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• Ability to link business processes with product/technical solutions.
• Extensive experience delivering consulting services, including involvement in scoping and selling services
• Significant enterprise level project management experience (contract management, risk management, staffing)
• Reasonable enterprise software experience. Strongly preferred: CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services
• Experience in nonprofit or higher education enterprise architecture
The following Salesforce.com certifications are required:
• Salesforce.com Certified Administrator
• Salesforce.com Certified Advanced Administrator
• Salesforce.com Certified Sales Cloud Consultant
• Salesforce.com Certified Service Cloud Consultant
• Salesforce.com Certified Developer