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Director / Architect
Medallia
Palo Alto, CA, United States
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Director / Architect, Core Business Systems
Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.
THE TEAM:
• The Enterprise Applications & Analytics team is part of corporate IT and is responsible to support, develop, manage and enhance the set of enterprise applications which are the platform that deliver Medallia's business processes. The group focuses on engagement with the line of business to continue and calibrate the solutions to best fit Medallia's business needs. In addition the group focuses on design, development and the deployment of an enterprise decision support system to provide enhanced reporting and analytics capabilities.
THE ROLE:
• The core business applications solutions architect is a senior technical subject matter expert (SME) that will focus on providing thought leadership, program management and effective cross-functional business partnership to architect, design, develop, deploy and maintain Medallia’s set of cloud and on-premise based IT applications / systems. This senior SME is responsible for driving towards world-class architecture of operational systems in order to optimize the company's business processes across its business units.
• The ideal candidate will possess a unique blend of systems and business ownership, operations, project management, leadership, agility, and communication skills and will have a passion for data and learning new technologies. This individual will excel in designing solutions for complicated business and system challenges and bringing them to fruition. The candidate will develop relationships with key stakeholders to help them achieve their business goals while promoting innovative solutions.
KEY RESPONSIBILITIES:
• Define an overall Business Systems strategy and roadmap to streamline operations across Sales, Marketing, Finance/Accounting, Renewals, Account Management, and Services
• Key contributor in developing the vision, strategy and roadmap to optimize / deliver core business processes across key applications such as SFDC, Marketo, NetSuite/ Open Air and Workday
• Partner directly with BU analysts, applications and ops teams across the company to develop best practice processes and system integration to streamline business processes
• Maintain an expert level knowledge of Medallia’s application portfolio and integrated solutions including application functionality and future relevant applications release capabilities. Leverage the knowledge to educate teams on application capabilities, best practices and optimization opportunities.
• Develop sound business relationships with external partners and key service providers
• Translate business requirements into creative and effective technical / functional designsMaintain a comprehensive knowledge of regulatory and security requirements and ensure compliance.
• Embrace dynamic and talented team that challenge each other to reach their full potential and committed to career development and coachingAct as a promoter and driver of change in support of business process improvement
ABOUT YOU / CRITICAL COMPETENCIES:
• 10 years of experience independently designing and implementing medium to large-scale business systems and components in the realm of CRM, ERP and integrations. Primary focus on SaaS solutions is key.
• Proven track record of SaaS business applications efficient architecture design and sImplification
• 4+ years’ experience working with salesforce.com including at least one medium to large scale implementation
• 2+ years’ experience working with or building integration into NetSuite Experience with Workday and Dell Boomi is a plus
• Ability to communicate effectively at all levels the design and implementation of business systems including relevant decision drivers, business impact and solutions options decision
• Fundamental understanding of subscription based businesses. Experience working in similar role for a SaaS company is a preferred
• Team player with positive attitude and passion for the opportunity
• Quality first mindset, innovative thinker, eager to learn, grow, and developBias for action and execution
• Ability to think, plan and execute strategically across independent business units or priorities
• Bachelor’s degree in Information Technology or related field