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Sr. Director, CSG Enablement, Community Business
Salesforce
San Francisco, CA, United States
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Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
In this role, you will work cross-functionally to analyze, evaluate, and implement learning content to enable our internal Customer Success Group (CSG). You are a strategic thinker, enthusiastic educator, strong communicator, and willing to take risks in order to achieve great results. You are an innovative thinker and have the confidence to engage executive sponsors and the skill-set to influence decisions. You can identify continuous improvement opportunities in the area of Learning Development through analytics and measurement, change management, production expertise and strong problem-solving skills. You are an innovative thinker who will lead and develop a team of enablement professionals.
The CSG Enablement team is seeking a highly motivated, strategic and energetic enablement leader to manage a team of enablement professionals who will drive the productivity of key roles and communities. The Senior Director solves for productivity challenges and opportunities by knowing when and how to leverage existing internal training programs as well as designing new strategic enablement programs to address identified gaps. The Senior Director determines the objective, milestones, and measures of success for enabling these key roles. The Senior Director also provides mentoring and coaching to the SMEs and regional leaders related to positioning and communicating enablement initiatives.
RESPONSIBILITIES:
• Define and articulate enablement strategy for a specific target audience working closely with SMEs
• Make data-driven enablement decisions to drive business results (productivity)
• Design strategic solutions to solve for productivity opportunities
• Partner with other stakeholder managers to share best practices and develop high universal standards
• Define measures of success and KPI's for multi-audience programs
• Communicate performance and compliance metrics to stakeholders
• Build trust and credibility with stakeholders
• Partner and align in a matrixed business model addressing both regional and global demands
• Stay up-to-date with the changes in the field and incorporate into enablement strategy
• Lead a team of enablement professionals and drive multiple priorities within tight timelines
• Work collaboratively and cross-functionally to determine learning requirements and develop measurable learning objectives
• Bring a deep understanding of our CSG learners, and be able to put yourself in the mind of the learner
• Demonstrate excellent communication and time-management skills, leadership and judgment
PROFESSIONAL EXPERIENCE/SKILLS REQUIRED
• Minimum of 10 years SaaS success leadership experience
• 15+ years experience working in Enablement with a proven track record of success.
• Proven track record of working with and influencing executives and extended teams.
• Experience managing and mentoring a team
• Ability to work under pressure, highly adaptable and well organized
• Proven track record in creating, delivering, and training successfully with measurable results in fast paced environments
• Strong, detailed knowledge of customer success roles, processes and performance drivers
• Strong ability to represent concepts, as well as summarize and communicate complex ideas into curriculum with a sense of how customer success professionals think, operate and absorb training
• Get it done attitude with a strong sense of team spirit
• Excellent attention to detail, oral, written and presentation skills, confident communicator with a flair for storytelling
• Strategic thinker that can see the big picture, innovate and adapt to constant change
• Knowledge of Salesforce cloud services product portfolio with keen understanding of product messaging and positioning in addition to overall services industry knowledge
• Great interpersonal skills that span across various cultures and professional backgrounds. Ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration and program excellence.