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Regional Vice President
Apttus
London, , United Kingdom
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Description
Apttus is seeking a Regional Vice President of Professional Services who will have the opportunity to lead part of the rapidly growing professional service organization in North America. The RVP will lead and manage a highly skilled PS leadership team in their day-to-day tasks and in the delivery of our high-end product. This includes building the team, embedding best practice processes, managing key customer relationships, and planning efficient resource growth and allocation across the team to deliver for all our clients. The RVP must be a strong team leader who can build a high-performance culture that delivers world class results.
Primary Responsibilities Include:
• Lead a professional team by defining a clear PS mission and real-time goals
• Build a high performance culture driven to achieve superior results via meritocracy
• Manage and mentor several highly professional PS Practice directors and Service Sales Account Managers
• Ensure customer success through rapid high-quality implementations
• Build key customer relationships at executive and senior management level
• Collaborate with management across functions to ensure customer and company success
• Manage the billings and revenue productivity and margin for the team to achieve targets
• Implement and utilize services best practice systems and standardized processes to increase services capability and drive increased satisfaction, revenue and margins
• Ensure project teams adhere to project resource budgets, meet deliverables and timelines
• Ensure project teams efficiently allocate project resources and manage scope changes
• Responsible for recruiting and building career paths for professional service team members through goal-setting, continuous feedback, mentoring, and training
• Other duties, growth initiatives, and responsibilities as assigned by executive leadership
• Travel as needed to support the team’s client engagements (typically 50% of time)
Required Skills/Experience:
• Minimum of 10+ years relevant industry and leadership experience
• 3+ years in successfully building and leading large teams that drive enterprise software implementations with proven track record of successfully driving high customer satisfaction and profitability
• Experience with deploying CRM and/or e-Business applications
• BS in engineering, computer science, or management preferred; MBA helpful
• Strong management and leadership experience, ideally in leading enterprise software professional service teams
• Ability to build, motivate, guide, inspire, and drive a high performing team
• Managing distributed teams including goal setting and performance reviews
• Understanding of driving business process improvement for customers (sales, order management/logistics) enabled by enterprise software technology
• Managing to a budget with clear goal-setting and real-time performance metrics displayed in Dashboards visible to all team members
• Ability to quickly build trusted advisor relationships with customer executives
• Negotiation and diplomacy skills in managing customer and internal issues
• Strong communication skills with excellent writing and presentation skills
• Good team player that can work effectively with management peers across functions
• Excellent analytical skills and high aptitude with ability to learn quickly
• High motivation. Will do what is required to ensure customer and company success
About Apttus:
Apttus, the category-defining Quote-to-Cash software company, drives the vital business process between the buyer's interest in a purchase and the realization of revenue. Utilizing a patented combination of SaaS-based applications, the Apttus Intelligent Cloud maximizes the entire revenue operation by driving behavior and providing prescriptive data to company decision-makers. Apttus offers enhanced Configure Price Quote (CPQ), E-Commerce, Contract Management, Renewals and Revenue Management solutions on the world's most trusted cloud platforms, including Salesforce and Microsoft Azure. Apttus is based in San Mateo, California, with additional offices located across the globe. For more information visit: apttus.com.
No Recruiting Agencies please.
This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. Furthermore, the essential functions are listed above and reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act. Apttus is an Equal Opportunity Employer.