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Success Associate Director, Commercial
Salesforce
Irvine, CA, United States
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Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Success Associates represent the full portfolio of products and services. You are a trusted advisor, plan for customer success, achieve bookings, and build partner collaborations.
Responsibilities:
• Target strategically important accounts for services (Success Products) in the general business and mid market segments
• Build and maintain C-Level relationships at strategic accounts
• Understand client's business drivers, strategic objectives, and desired outcomes to help create a vision and transformative solution enabled by Salesforce
• Assemble the client solution team focused on our Success Products but also including SIs, ISVs and other parties where relevant
• Identify, qualify and progress to closure services opportunities
• Achieve services targets and accurately forecast within their portfolio of accounts
• Closely partner and help enable the license sales team
• Escalate issues where customer success is at risk during the sales cycle
• Create a personalized long term success plan for each client that aligns with their business goals
• Consultative selling approach that builds a trusted advisor relationship with buyers - going beyond a traditional sales relationship
Minimum Qualifications:
• 10+ years of enterprise sales experience with a proven record of successfully exceeding quota
• Of which, 5+ years experience selling and/or delivering professional services
• BA/BS or equivalent; MBA is a plus
• Recent, tangible customer CxO engagement
• Experience growing accounts with large and complex pursuits ($M+).
• Demonstrated ability to connect relationally with business and IT stakeholders
• Willing to travel across eastern USA
Preferred Qualifications:
• Experience selling consultative services in the designated region; able to leverage contacts from prior relationships
• Familiarity/experience with CRM, call center and PaaS solution concepts
• Certified Salesforce product expert
• Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member.
• Experience negotiating large contracts
• Enterprise transformation experience, including a track record of selling targeted engagements that will underpin Salesforce's "customer company" strategy
• Proven capability to prioritize and champion long-term customer success, especially in environments with multiple sales teams working an opportunity
About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!