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Project Director - Marketing Cloud
Salesforce
Milan, , Italy
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Project Director - Salesforce Marketing Cloud
The Project Director role serves as the owner of a range of Salesforce Marketing Cloud Professional Services engagements.
Project Directors are expected to leverage application and feature knowledge and business and marketing domain expertise in combination with the expertise of a cross functional team to achieve success. The work environment is fast paced and deadline focused.
A successful Project Director operates efficiently in a demanding environment, maintains composure, demonstrates leadership, and communicates in an exemplary manner. The ideal candidate will have a relentless focus on overall client satisfaction and thrive on team development and shared success.
Responsibilities
• Direct accountability for the overall success of the client projects within their portfolio.
• Manage and coordinate cross-functional resources to deliver against the Statement of Work (SOW).
• Play a key role in managing the client relationship. Work closely with the client on a daily basis to ensure project progress and maintain constant open communication.
• Review and analyse project scope and manage client expectations.
• Prepare project schedule and client-facing/internal status reports, as required by the client and as defined by Global Operations.
• Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders.
• Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project.
• Track and review project budget vs. actual project costs, including revenue responsibility across all projects.
• Travel as required to build/maintain client satisfaction.
Requirements
• Experience with a software professional services or consulting firm (SaaS preferred), including proven ability to effectively interact with both technical and non-technical customers alike.
• Experience working collaboratively with internal cross-functional and external vendor teams to develop strategies that meet business goals within budget, time and scope.
• Experience in customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction.
• Experience in project planning, resource planning and scheduling
• Experience with recognised project management methodologies including work breakdown structures, risk/issue management, resource loading, project monitoring and controlling, and quality assurance.
• Excellent presentation skills and verbal and written communication skills with technical, non- technical, end-user, and executive audiences.
• Knowledge and experience with enterprise web applications and content management systems; familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics preferred.
• Industry (digital marketing) experience preferred but not essential.
• Familiarity with Interactive Marketing Channels (ie: SEO, SEM, PPC, Ad Management, etc.)
• Experience with Microsoft Office (Project, Word, Excel, PowerPoint)
About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.