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Director of Customer Advocacy
MobileIron
Mountain View, CA, United States
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MobileIron is an industry leading provider of Enterprise Mobility Management (EMM) with 11,000 customers worldwide, which includes nearly 25% of the Forbes Global 2000.
MobileIron enables modern enterprises to deliver native mobile experiences that are available to users anywhere, anytime while ensuring that IT can secure corporate information everywhere. Companies around the world rely on MobileIron’s scalable architecture, rapid innovation, and best practices as the foundation for their transformation into Mobile First organizations.
What you’ll be doing…
You’ll be tasked with leading our global customer advocacy organization which is responsible for acting as a critical partner with our customers and our sales team to drive engagement with our products and to solve customer issues. You will be a key point of interaction between MobileIron and our customers. You will work hand in hand with our customer support organization and engineering teams to get escalations resolved and customers satisfied. You will take customer intelligence and help improve product roadmaps. This role will have a strategic impact as you resolve issues and foster improvements in our overall development process.
Who you are...
We expect you to have the following traits and skills which are critical to the success of this role.
• People leadership - You can recruit and inspire great talent
• Managerial expertise - Metrics driven, planning, and communicating with stakeholders are key parts of the role
• Systems level thinker – Able to take customer inputs and provide long-term fixes
• Scale – You have scaled customer advocacy teams in the past at a global level
• Practical - You have experience balancing short-term needs with long-term sustainability
• Tenacious - You bring a passion and desire to win against tough competition
• Communication – Strong cross-functional communication skills
What you’ve done…
• BS / MS / MBA preferred
• Several years of relevant experience managing and leading customer advocacy teams
• Enterprise SaaS experience a plus
• Global experience and scale