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Director, Technical Program Management Office
WebMD
Portland, OR, United States
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Overview:
WebMD’s Health Services business enables employers and health plans to provide their employees and plan members with access to personalized health and benefit information, decision support technology that helps them make informed benefit, provider and treatment choices and provides telephonic health coaching services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Responsibilities:
As PMO Director, you will:
• Oversee and manage a portfolio of enterprise-wide projects and initiatives.
• Serve as a strategic technical and business partner to the organization’s leadership and business leadership team.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• Be a force for change; someone who through coaching, advocacy, and partnership can grow and help maintain a high performing, collaborative, and fun work culture.
• Evangelize the PMO cross-functionally across divisions of WebMD.
• Ensure that the PMO staff holistically supports and drives portfolio success and cultural growth.
To be a successful candidate:
• Be a leader/doer who digs in, gets the job done, and leads by example.
• When confronted with ambiguity or competing priorities, have expertise in guiding the organization to clarity and alignment of solutions.
• Have a solid background in managing consumer and B2B implementation teams.
• Be adept in balancing the use of qualitative and quantitative analysis to ensure projects achieve and exceed performance metrics and goals, on-time and on-budget.
• Have a passion for collaborating and developing effective and adaptive PDLC/SDLC governance structures, process, and policies.
• Have significant experience and expertise leading programs and program management teams, with a passion for sharing that expertise.
Responsibilities:
• Functional management and recruitment / hiring of a team of Program Managers, Project Managers (FTE and Contract), and Business Analytics professionals
• Provide ongoing PMO leadership, vision; ensure PMO accountability and consistent delivery of high quality project management services to improve business performance and efficiencies and/or complete key strategic initiatives
• Partner with Senior Management in the long-term planning and prioritization of key strategic programs, projects, and initiatives.
• Oversee demand management processes to ensure prioritization, deployment, and management of Project Management resources for a full complement of projects (at any stage of lifecycle) of varying scope, type, and complexity.
• Assume a sponsor or lead role in managing key process improvement initiatives or conducting larger scale, cross-functional initiatives designed to improve delivery effectiveness across the enterprise.
• Drive definition and re-definition of processes / techniques to achieve a faster time to market for project delivery and the implementation of new methodologies when and where.
• Ensure key departmental performance metrics are defined and achieved to support an overall commitment to continuous improvement (project definition cycle time, on-budget, on-time, etc.)
• Represent the PMO at corporate forums, inter-departmental teams/committees, and externally as needed or directed.
• Partner with internal teams and outside vendors/consultants where appropriate to ensure proper coordination, resource allocation, cost control, and service level compliance.
• Provide adequate ongoing communication of project performance to Senior Management.
• Develop a long-term vision and build-out plan for the PMO function to scale with the business.
Qualifications:
• BS in Computer Science or related field, or equivalent work experience required
• 10+ years in a Senior Program Management role with 3+ years’ experience leading a Program Management team
• 5+ years’ experience in a consumer and/or B2B software development environment
• Experience leading corporate business and cultural transformation
• Solid understanding of software development life cycle models as well as demonstrable understanding of both SCRUM/Agile and traditional project management principles and practices; ability to determine fit for project and business environment
• A proven track record of successfully implementing software or web development projects using Agile methodologies including 5+ years of experience as a Project Manager managing large, complex projects in a high-tech development environment with multi-function teams.
• Track record of leading multiple teams to ship software to external customers/consumers on time and in budget; commit and deliver at all costs
• Experience coming into a changing environment and ability to drive that change for success
• Communicate deliverables in a clear and concise manner
• Ability to be proactive and communicate effectively with C level execs
• Significant, flexible Agile development and iterative software delivery
• Ability to effectively manage scope change within a project or program
• Excellent problem solving, critical thinking, analytical and development skills
• Ability to clearly communicate technical and business concepts to non-technical audiences
• Excellent oral and written communication skills
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects