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Vice President of Technical Operations
Apttus
San Mateo, CA, United States
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Description
As the VP of Technical Operations, you’ll have overall responsibility for meeting or exceeding our SLAs. You will ensure the performance, availability, compliance, and security of our software stack running on a network of global datacenters. You’ll combine technology, people, and process to create a superior experience for our customers. With your knowledge, creativity, and passion for success, you will be a member of our senior leadership team and contribute to our strategic vision.
You’ll embody our values: Tier One Everything, 100% Customer Satisfaction, Respect for People
What You’ll Do
• Lead and mentor a team of infrastructure, security, network, and production operations experts who support our cloud applications and services
• Design and implement infrastructure for performance, security, compliance, and availability
• Implement processes, tools, and automation for devops, performance assurance, capacity planning, monitoring, and event management
• Drive continual improvement in cost, performance, and capability
• Manage a capital budget. Manage vendor relationships, including contract negotiations
• Work within our senior leadership team to shape the strategy for the business
About You
You have a passion for delivering a high quality customer experience. You have successfully managed global enterprise SaaS applications on Microsoft Azure, and are ready for your next big challenge.
Your work experience, education, and personality demonstrate that you:
• Live by our values: Tier One Everything, 100% Customer Satisfaction, Respect for People
• See providing a high quality customer experience as your number one goal
• Achieve results in a high energy environment with strong personalities
• Manage complex technologies, large budgets, and demanding customers
• Act in a way that gains the trust, confidence, respect, and willing collaboration among your team, your peers and different groups with the company
• Successfully manage high stress situations while remaining calm and focused on outcomes
• Make decisions based on a combination of data (where it exists), and natural intuition from your breadth of experience
Bonus points
• Familiarity with quote to cash or CRM
• Experience working in large and small organizations
• Excellent cross-functional communication skills
• Mastery of life multiple project lifecycle models (scrum, kanban, waterfall)
• MS/PhD technical degree
About Apttus
Apttus, the category-defining Quote-to-Cash software company, drives the vital business process between the buyer's interest in a purchase and the realization of revenue. Utilizing a patented combination of SaaS-based applications, the Apttus Intelligent Cloud maximizes the entire revenue operation by driving behavior and providing prescriptive data to company decision-makers. Apttus offers enhanced Configure Price Quote (CPQ), E-Commerce, Contract Management, Renewals and Revenue Management solutions on the world's most trusted cloud platforms, including Salesforce and Microsoft Azure. Apttus is based in San Mateo, California, with additional offices located across the globe. For more information visit: apttus.com
No Recruiting Agencies please.
This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. Furthermore, the essential functions are listed above and reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act. Apttus is an Equal Opportunity Employer.