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Success Engagement Director Higher Education
Salesforce
San Francisco, CA, United States
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Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Salesforce.org is a nonprofit social enterprise born out of Salesforce with a mission to empower our community of stakeholders to drive impact in a whole new way.
Salesforce.org delivers the world's best technology solutions at affordable rates to tens of thousands of nonprofit and education organizations around the world. We leverage a unique self-sustaining model to generously re-invest the revenue generated back into the community through strategic grants focused on education and workforce development.
We set the standard for corporate philanthropy by providing global giving programs to over 20,000 Salesforce employees, including donation matching and volunteer engagement.
We're looking for exceptional candidates to join the Customer Success Group within Salesforce.org. If you possess intellectual curiosity, great problem solving skills and an unwavering belief that the right technology can solve any problem including world hunger (no really, we mean it!) then you are the ideal candidate for the job. The Success Engagement Director (SED) is responsible for setting customers up for success and representing the entire value proposition for Salesforce.org 's Customer Success Group solutions in the presales cycle.
The SED is an integral part of the sales cycle, acting as an implementation expert working in close alignment with customers and the Salesforce.org sales teams to map out successful implementations. For each customer engagement, the SED will assess complexity and propose the right service mix to ensure the customer's success in their implementation cycle and beyond. This includes positioning the best consulting delivery organization(s) and the right support and training products needed for a customer's success.
This role will be office based with emphasis on in person collaboration with sales teams and remote virtual meetings with customers. 30% travel required
Responsibilities:
• Collaborate with sales teams to ensure proper implementation approach is in place to maximize each customer's success.
• Provide implementation best practices.
• Position support, training and other salesforce solutions which may be needed for a successful customer experience.
• Be an expert on partner capability and capacity within their respective region.
Experience/Skills Required:
• Bachelors Degree highly preferred.
• Strong written and verbal communication skills, executive level presence and experience in facilitation.
• Expertise facilitating virtual meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• Ability to link business processes with product/technical solutions.
• 7+ years experience delivering consulting services, including involvement in scoping and selling services
• 5-7 years of enterprise level project management experience (contract management, risk management, staffing)
• 3-5 years of enterprise software experience. Strongly preferred: CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services
• Experience in nonprofit or higher education enterprise architecture
• The following Salesforce.com certifications are required:
◦ Salesforce.com Certified Administrator
◦ Salesforce.com Certified Advanced Administrator
◦ Salesforce.com Certified Sales Cloud Consultant
◦ Salesforce.com Certified Service Cloud Consultant
◦ Salesforce.com Certified Developer