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Executive Sponsorship Program Manager (Director)
Salesforce
San Francisco, CA, United States
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Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Executive Sponsorship Program Manager (Director)
Senior level, individual contributor, will lead global program focused on effectively leveraging the full power of our Executive Salesforce to elevate relationships with our top Accounts and establish a significant presence in our top 25 cities. Build deep relationships and drive alignment with Executives, Accounts Teams, Marketing and Customers, gaining trust and insights that drive customer success.
Your Impact:
• Provide strategic leadership of the Executive Sponsorship Program. Consolidate stand alone programs and collaborate with other core program teams that leverage Executives, ensuring efficiency and clarity internally and with our customers.
• Define process and execute plan to automate supporting processes & measurement tools.
• Develop and deliver change management planning in support of new processes and frameworks.
• Inspire critical connections by providing informed Executive Sponsor assignment recommendations to Sales and Customers for Life leadership that results in long-term strategic engagements.
• Develop and deliver training as well as other key assets for program participants.
• Drive increased use of Chatter and Exec Meeting Tool as mechanism to collaborate internally and improve follow-up on customer engagements.
• Share guidance, best practices and Executive Sponsor impact stories that inspire customer success.
• Monitor quality of key program deliverables (i.e. Account Plans, Relationship Maps, Customer Company Strategy/2021 plan, and Executive Briefings) and provide feedback that drives improvement.
• Create reports, dashboards, templates and tools in S1/Org62 to support program.
• Deliver monthly program analytics and success metrics read-out to PCOMM, ECOMM, Sales and CSG Leadership, and program participants.
• Leverage Marketing Cloud to send monthly customized communications, based on where teams are in their Executive Sponsorship journey, that drives a call to action for program participants.
• Gather valuable feedback from Executives and Account Teams that drives continuous improvement of overall engagement and program.
Minimum Requirements:
• Experience (5-8 years) working on customer success programs.
• Ability to engage up and down the organization (including SVP+) with confidence and poise, gravitas.
• Experience working with Sales and Customer Success organizations.
• Excellent spoken and written communication as well as receptive listening skills with ability to present to different audience (Executives, Sales, and Customer Success).
• Team player able to work with virtual and global cross functional teams.
Preferred Requirements:
• Salesforce customer facing experience.
• Ability to learn quickly in a dynamic environment.
• Ability to juggle multiple projects and tasks.
• Ability to work with deadlines in a fast paced environment.