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Director / Sr. Director, Product Management
Medallia
Palo Alto, CA, United States
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Company Overview
Medallia is the Customer Experience Management category creator and global leader. With a mission to create a world where companies are loved by their customers and employees, Medallia provides an Enterprise SaaS platform that puts the customer in the center of every decision – at scale and real-time.
Ranked in the top 25 of the First-Ever Forbes 2016 World's Best 100 Cloud Companies List, Medallia solves one of the most fundamental challenges to businesses today. At a time where all companies strive to be "customer centric," the customer's experience truly has become a company’s brand (fact: consumers buy more based on ratings and reviews than on branding or advertising). Currently over 500 companies trust Medallia and its proprietary software platform, which enables even the largest, most distributed companies to understand, fix, and improve the customer experience by harnessing and assessing vast amounts of cross-sector data to provide both predictive and prescriptive, role-specific analytics, in real-time. Backed by Sequoia Capital as the largest investment in their portfolio, Medallia is growing rapidly and well-positioned to move to the public markets.
The Role:
Rapid innovations and explosion in messaging, surveys, conversational, Chat, SMS, social, etc. listening and feedback tools and channels have redefined the engagement models between businesses and their customers. Businesses now are increasingly under pressure to capture, understand and act upon the feedback and interaction data customers are providing to them to provide best possible experience regardless of channel of interaction. Capturing this data at scale and making it actionable will differentiate winners from laggards as more and more businesses strive to compete and differentiate on customer experience.
As Director / Sr. Director of Product Management, you will be a key member of Medallia’s product organization and responsible for driving the vision, roadmap and execution of reporting, analytics and data management capabilities for Medallia. You’ll lead a team of product managers and interface with cross-functional teams including UX, engineering, sales, services and customers to create product strategy, road map, and specification of product requirements. You will also be responsible to drive features through the product development lifecycle, while working in a fast-paced, agile environment. We are using latest technologies in big data and machine learning to build a state of the art big data machine-learning platform that allows companies to gain holistic insights into customer experience and interaction data. You should have a deep background in enterprise BI, Reporting & Analytics to drive best in class thinking and will be responsible for driving a range of predictive and prescriptive analytics applications for a wide range of user persona. You must be results-oriented, a self-starter, and have deep customer-facing experience. You’ll translate user problems into a great product, while managing complex product decisions and trade-offs in a global environment.
Responsibilities:
• Outline the vision, roadmap and drive feature development in one of the core products of Medallia
• Gain deep insights into articulated and unarticulated market needs through on-going visits to customers and prospects
• Inspire and lead a team of product managers, designers and engineers to identify the most impactful problems to solve, and then innovate solutions that delight customers
• Support the product roadmap and ship awesome products by helping prioritize short-term and long-term objectives
• Achieve product sales, customer reference, and end-user adoption goals in collaboration with sales, marketing, solutions, and services teams
Qualifications:
• 9+ years of product management or equivalent consultant experience.
• Proven enterprise software, SaaS/B2B experience
• Proven track record of setting product vision and translating it into a product roadmap and end-to-end execution shipping products
• Deep background in enterprise BI & analytics technologies, Big data platforms, machine learning, and applying advanced analytics technologies to solve real business problems.
• Experience using SCRUM tools to manage the product milestones and communicate priorities
• Excellent ability to empathize and communicate with people with different points of view
• Exceptional at planning, setting expectations, making and meeting commitments
• MS, MBA or Advanced degree in engineering, computer science or equivalent
Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.