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Director, Global Content
Expedia
London, , United Kingdom
Job Details - this job has expired, please see similar jobs below
Expedia
Position Overview
As part of the Hotels.com Product team, the Director, Global Content will be responsible for content across the entire customer journey (including destination content, properties descriptions and images, and user generated content). This will include strategy, execution, and testing to understand the value of our content in improving customer engagement, traffic and conversion. This is a critical role within Hotels.com Worldwide. As content is a key part of our overall strategy, this role will have frequent and significant interaction with members of the hotels.com leadership team. This person will also have influence over almost every major function of our business and will maintain strong alignment and partnership with other Expedia Inc brands.
The role will manage a team of 7 and report directly to the VP of Global Product in London. It will work closely with our Product, User Experience, Analytics, Marketing, Content Maintenance and Supply functions.
The Director, Global Content will provide regular and ongoing upward feedback and presentations to Expedia Inc executives on progress towards defined goals. The Director will maintain strong alignment and partnerships with VPs, key departments and businesses to ensure that overall Content strategies and activities are well planned, understood, communicated and effectively executed. The Director will lead, inspire and challenge their team to excellence by effectively communicating a clear vision and defining a focused agenda.
Responsibilities
• Create and communicate clear and focused strategy for destination, hotel and user generated content, including key goals and targets
• Identify opportunities to improve content and own the plan to bring this to reality
• Oversee end to end implementation and project plans to deliver new content opportunities
• Lead, inspire, manage, coach team of content project managers
• Work closely with Product, Supply Operations, Technology, User Experience, SEM, SEO, and other Expedia Inc. brands to drive conversion improvements, customer engagement and traffic
• Clearly communicate findings and recommendations from initiatives to leadership team and to the broader organization
• Develop and maintain strong working relationships and alignment with other functional groups within Hotels.com and Expedia Inc
Qualifications
• 7-9 years post university experience, including team / project management
• Excellent verbal and written communication skills, including ability to create business cases and showcase results through powerpoint
• International experience preferred / cultural sensitivity required
• Ability to interpret business objectives and user needs into content success metrics and opportunities
• Strong attention to detail, excellent organization skills, and ability to manage multiple projects
• Previous experience in managing and effectively influencing large matrixed teams in a hyper competitive industry with demonstrated experience delivering large projects
• Proven record of business analysis driven and fact based decision making
• Demonstrated track record of creative and structured approach to problem solving
Core Competencies
• Desire and ability to learn quickly
• Ability to work effectively in a lean, entrepreneurial & global environment
• Direct and transparent approach to communication
• Passion and tenacity for solving problems through creativity and resourcefulness
• Results orientation that is balanced between both long-term objectives and short-run performance
• Comfortable dealing with uncertainty by creating structure and prioritizing effectively
• Ability to inspire and motivate teams that do (and some that do not) directly report to the role
• Proven ability to work in a highly matrixed environment
Key Functional Interfaces
• VP of Product
• Product Senior Directors
• Localization Senior Director
• SEO Director
• Sr. Director/VP of Marketing in the regions
• Sr. Directors, Directors, and Market Managers for LPS
• VP Global Marketing and Strategy
• VP Analytics
• VP Finance
• SVP and VPs Lodging Partner Services
• Sr Director, GSO Content
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.