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Success Associate Director
Salesforce
Hong Kong, , Hong Kong
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Success Associate - Professional Services Success Associate represent the full portfolio of products and services, working strategically with our partner ecosystem. You are a trusted advisor, plan for customer success, achieve bookings, and build partner collaborations.
Responsibilities:
• Target strategically important accounts and partner across the Salesforce ecosystem to serve our customers
• Establish and maintain C-Level relationships at strategic accounts
• Understand client's business drivers, strategic objectives, and desired outcomes
• Assemble the client solution team including SI's, ISVs and other parties
• Be recognized across the Salesforce ecosystem as the go-to person for selling all Success Products, including MC Services
• Achieve bookings targets across the Success Products portfolio
• Accurately forecast Success Products within their portfolio of accounts
• Escalate issues where customer success is at risk during the sales cycle
• Create a personalized long term success plan for each client that aligns with their business goals
• Consultative selling approach that builds a trusted advisor relationship with buyers - going beyond a traditional sales relationship
Requirements (Must haves):
• 10+ years of enterprise application solution sales experience with a proven record of successfully exceeding quota.
• 10+ years experience delivering and selling professional services
• BA/BS or equivalent; MBA is a plus
• Recent, tangible customer CxO engagement
• Experience growing accounts with large and complex pursuits ($M+).
• Certified Salesforce product expert
• Certification in transformational and consultative selling
Preferred Qualifications:
• Demonstrated ability to connect relationally with business and IT stakeholders.
• Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member.
• Experience negotiating large contracts
• Enterprise transformation experience, including a track record of selling targeted engagements that will underpin Salesforce's "customer company" strategy
• Proven capability to prioritize and champion long-term customer success, especially in environments with multiple sales teams working an opportunity
About us......
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas-a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World's Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.