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Senior or Director of Product Management, Community Cloud
Salesforce
San Francisco, CA, United States
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Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
Salesforce is currently seeking a Senior PM or Director of Product Management to work on Community Cloud - the fastest growing new Cloud at Salesforce.com - and help revolutionize the way people collaborate at work and with their customer and partner ecosystems. We're looking for a team player who is passionate about building products and has proven experience bringing them to market.
Responsibilities:
• Drive the success of our Communities product. Leverage market analysis, competitive understanding, and customer research to define the roadmap for Communities and bring the best of consumer web social and collaboration technology to the enterprise.
• Build out the next generation user interface for the Communities product with an emphasis on creating templates for common use cases.
• Translate product strategy into detailed requirements and prototypes, and then work with world class designers, developers, and quality engineers to implement these features. Bring a detailed eye for user experience and design to ensure features drive high adoption and customer enthusiasm
• Facilitate communication throughout the development process between a variety of internal as well as customer facing teams, ensuring that products satisfy customers' needs and are highly adopted.
• Serve as a product evangelist with Marketing, Sales, and the go-to-market organization to help them understand the vision, roadmap and best practices.
• Interact with customers to get product feedback and identify additional market opportunities
Required Skills/Experience:
• Master's degree in Computer Science, Product Design, Business Administration, Engineering or related field.
• 5+ years of experience in Product Management or related field. Demonstrated experience in the agile software development process.
• Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition
• Experience in designing and building rich consumer and/or enterprise communities. Experience building products with a rich and extensible user interface.
• Excellent organizational skills, analytic capabilities, and attention to detail.
• Proven track record of executing on cross-team projects. Strong communication skills.
• Strong user experience/design sense, with a record of building great products.
Desired Skills:
• Experience in designing, developing, and building collaborative or social web technologies, either in the consumer or enterprise space.
• Experience presenting to executive leadership and handling sensitive customer escalations
• Working knowledge of the Salesforce products, APIs and administrative controls.
• Masters in Business Administration (MBA)