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Production Application Support
Canadian Imperial Bank of Commerce
New York, NY, United States
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Description
BUSINESS UNIT DESCRIPTION
Capital Markets provides integrated global markets products and services, investment banking advisory and execution, corporate banking and top-ranked research to corporate, government and institutional clients around the world.
The Fixed Income Technology team manages the systems that our traders use to execute client orders and manage risk. The trading platforms are linked to other applications for regulatory reporting, credit risk analysis, and market risk calculations. Fixed Income Technology is part of the broader Capital Markets, Risk Management & Treasury Technology organization.
JOB PURPOSE
The Fixed Income Production Application Support Consultant supports Broadway, a new trading platform at CIBC in New York, along with our existing Bloomberg TOMS environment. This role works with traders to solve technical problems and document new requirements. He or she acts as an advocate for the front office in discussions with vendors and with the broader technology team.
KEY ACCOUNTABILITIES
• Diagnose and resolve technical problems with fixed income trading systems, including Bloomberg TOMS and Broadway. Escalate issues to software vendors or to our infrastructure providers. Prioritize when several issues occur simultaneously. Provide timely updates to the affected traders and to technology managers.
• Apply Information Technology Infrastructure Library (ITIL) practices for incident, change, and problem management. Manage major incidents in cooperation with CIBC’s Enterprise Incident Management team.
• Provide first-level support for spreadsheet-based market data and pricing processes. Escalate to quantitative analytics team or business analysts when required.
• Support the components of xTrader, our cross-asset portfolio management platform, that relate to interest rate derivatives and government bonds.
• Gather business requirements from traders. Liaise with the business analyst and project management team in Toronto.
• Oversee application releases that affect traders in New York. Test changes and provide feedback before release.
• Build an effective working relationships with the fixed income traders, the broader technology team, and external vendors.
• Document processes and recurring issues, e.g. on the team wiki. Share knowledge within the team.
CROSS-FUNCTIONAL RELATIONSHIPS
The incumbent will collaborate extensively with traders, software developers, business analysts, project managers, and external vendors.
COMPLIANCE REQUIREMENTS/RESPONSIBILITIES
As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
AUTHORITIES/DECISION RIGHTS
The incumbent has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness.
JOB DIMENSIONS
• The incumbent is responsible for supporting the fixed income trading platforms used in New York.
• This role does not have people management responsibilities.
KNOWLEDGE AND SKILLS
This is a challenging role that requires strong technical skills, experience with fixed income markets, and the ability to work in a fast-paced trade floor environment.
Educational background
• Post-secondary degree in computer science, mathematics, engineering, finance, or another analytical discipline.
• Knowledge of financial mathematics, derivative pricing, and risk management (“Greeks”) with applications to fixed income markets.
Technical skills
• Broad technical knowledge of Windows and Linux. High-level understanding of TCP/IP networking and other infrastructure components.
• Experience with Microsoft Excel, including Visual Basic for Applications (VBA)
• Experience with relational databases and Structured Query Language (SQL)
• Familiarity with straight-through processing, e.g. the Financial Information eXchange (FIX) protocol, and with a scripting language would be valuable.
• Experience with Bloomberg TOMS, Broadway, or broker trading screens would be ideal.
• Experience with ITIL, including an incident, problem, and change management tool like ServiceNow
• Experience with an application monitoring tool, e.g. Dynatrace or ITRS Geneos
• Experience with the software development life cycle, including requirements gathering and testing.
Interpersonal skills
• Ability to work independently with the support of a larger team in Toronto.
• Strong written and verbal communication skills; a demonstrated ability to work effectively with demanding users in a fast-paced trade floor environment.
WORKING CONDITIONS
• This role sits on the trade floor in an open, noisy environment with frequent distractions.
• Occasional on-call support (typically working remotely) may be required on evenings, weekends, and public holidays.
• Travel to Toronto, Canada may be required once or twice per year.