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Residential Loan Officer
Bank of Hawaii Corporation
Oahu, HI, United States
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A day in your life as a Residential Loan Officer:
Under the direction of the Residential Loan Manager, the Residential Loan Officer is responsible for generating loan volume from the real estate market. If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
We’ll give you these important responsibilities…
• Interviews applicants to determine their ability to qualify for residential mortgage products and cross sells other Bank of Hawaii products and services that meet the customers’ needs.
• Analyzes the applicant’s current and recent income, credit and debt picture in order to qualify them for the correct loan amount and program that best fits their needs.
• Understands and communicates federal and state regulations to the consumer. Uses this understanding to deliver adequate disclosures and accurate information on rates, programs and Bank of Hawaii policies.
• Makes officer calls to real estate broker offices and others in the real estate field to generate and maintain business. Attends open houses and real estate meetings and makes presentations to groups in the real estate and related fields.
• Makes recommendations regarding loan approval to the chief underwriter with backup data to support the recommendation. This includes accurately assembling customer files and obtaining the documentation necessary to meet investor standards.
• Inputs customer information into a computer processing system and monitors the flow of loans through the system to meet successful closing dates.
• Answers phone inquiries and uses the phone and computer system to communicate information to customers about products and qualifications.
Qualifications
…if you come to us with these qualifications…
CREDIT REPORT REQUIREMENT: A credit report mandated by the Dodd-Frank Act to ensure demonstrated financial responsibility. The report is to be obtained and accepted no later than 30 days from employment or transfer date. If not accepted, employment may be terminated.
REGISTRATION REQUIREMENT: Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.
Education:
• High school diploma or G.E.D.
Experience:
• Minimum 2 years of experience in the mortgage banking industry resulting in a good understanding of the loan process, qualifying criteria, individual product parameters and regulatory requirements or equivalent work experience.
• Familiarity with deposit products and at least 1 year of experience selling any consumer banking product preferred.
• Additional customer service and sales experience also preferred.
Technical Skills:
• Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, PowerPoint and Internet Explorer) or similar software.
• Ability to use a HP financial calculator.
• Knowledge of or ability to use Bank software and systems.
Other Job Qualifications:
• Demonstrated verbal and written communication skills.
• Must be analytical, detail oriented, organized.
• Able to meet deadlines and handle multiple priorities.
• Must have good math skills and ability to read and understand credit reports.
• Able to review and analyze large amounts of information and determine the appropriate loan product and type.
• Must have good follow up and customer service skills.
• Able to work flexible hours including holidays, weekends and evenings as needed or assigned.
• Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and commute as required.
• Travels by air as required. Must be able to lift 25 lbs.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.