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Accounts Adjustment Unit Associate
American International Group
Amarillo, TX, United States
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Estimated Travel Percentage (%): No Travel
Relocation Provided: No
You will correct accounts on AIG's operating systems which may include but is not limited to the following; correct product features/services to the accounts; post funds and update required fields accurately; combine various accounts with other accounts; communicate directly with advisors and other key field representatives regarding corrective activity; ensure accuracy with all corrective activity.
Your contribution at AIG
As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business and our clients! Help us be our client’s most valued insurer.
• Maintain high work standards reviewing and processing complex financial documents and legal documents.
• Process all correction requests while maintaining quality review standards, and time lines.
• Use positive customer relations skills to communicate accurately, clearly detailed and professional.
• Must be able to learn, understand and interpret services offered in order to assess and correct errors to ensure compliance with products and services sold.
• Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency.
• Handle special complex projects as assigned. Evaluate and resolve escalated and high priority cases using research skills and alternative approaches. Evaluate different resolutions and/or methods of correction depending on corrective activity requested.
What we are looking for:
• One to two years experience creating and/or working with Microsoft Excel spreadsheets as a tool to prepare simple and/or complex calculations is preferred.
• Three years business experience and a minimum 2 years of VALIC experience.
• SAP, TAPS and Appian experience preferred.
• One to two years of accounting and/or bookkeeping experience is preferred.
• A flexible schedule that allows for overtime with little notice due to processing standards and workload.
• Excellent written customer service skills both written and oral.
• Excellent problem solving skills and the ability to meet deadlines.
• Ability to prioritization skills to manage caseload.
• Create excel spreadsheets and formulas and ability to use shared documents.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.