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Intern - Application Support
INTL FCStone
Chicago, IL, United States
Job Details - this job has expired, please see similar jobs below
Position Purpose:
Interns are responsible for watching tickets assigned to Trading App Support, watching monitoring tools, and acting on alerts for prod systems.
Primary Accountabilities/Responsibilities:
• Monitor support tickets and provide second level support with all applicable upstream, downstream, batch, and application needs
• Identifies and resolves technical issues
• Communicate effectively in non-technical terms with staff to troubleshoot application issues
• Complete service requests in the agreed SLA timeframe
• Escalates problems beyond level of expertise to manager or more knowledge technical staff
• Collaborate with other supporting teams as needed
• Contribute to customer “how to” documentation, knowledge base articles, and internal troubleshooting guides
• Conduct and configure system-based monitoring as needed
• Assist in user acceptance testing
• Maintains prompt and regular attendance.
• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.
Job Requirements:
• Knowledge in Linux, Windows
• Knowledge in monitoring and handling alerts
• Knowledge in MS SQL and/or Oracle
• Calm under pressure
• Knowledge working both independently and in a team oriented, collaborative environment is essential
• High customer service mentality
• Strong interest in process improvement
• Strong written and oral communication skills
• Strong interpersonal skills
• Self-motivated and strong diagnostic skills
• Must be authorized to work in the US for any employer
Physical requirements/Working conditions:
• Dynamic, time-sensitive environment
• Minimal physical requirements other than occasional light lifting of boxed materials
• Climate controlled office environment
We encourage applicants of all ages and experience, as we do not discriminate on the basis of the applicant's age.