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Supervisor
Fiserv
Frisco, TX, United States
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Job Title
Supervisor, Client Support
What does a great Supervisor, Client Support do?
You will maintain daily, weekly and monthly department metrics and reporting. Complete employee performance appraisals; ensure annual employee personal development plans are created, enacted and reviewed; approve and monitor employee performance goals in conjunction with department manager. You will participate in and lead improvement initiatives for the department. You will ensure the completion of performance quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance. Facilitate and resolve employee issues in conjunction with department manager. Interview and select staff for the department in conjunction with department manager. Handle the steps for successful on-boarding process of new employees, build training plans for new staff and provide direction and coaching to support associates’ career goals. Conduct ongoing reviews of existing procedures and processes and write and implement new or revised procedures. Excel in supporting Fiserv leadership expectations by acting as an advocate, effectively and expertly implement change, consistently act on behalf of our internal and external clients and facilitate teamwork within own team and amongst others.
Basic qualifications for consideration:
• Bachelor’s degree or equivalent job related experience in the EFT industry.
• Supervisory/Management or equivalent experience required
• Knowledge of Visa, MasterCard and EFT processing systems.
• Advanced knowledge of Visa/MasterCard Operating Rules.
• Strong knowledge of Electronic Funds Transfer industry work environment and process.
• Excellent problem-solving, research and interpersonal skills.
• Excellent verbal and written communication skills. Ability to prepare and analyze data in a logical manner and be able to summarize findings to both a technical and non-technical audience
• Uses sound judgment and experience to solve highly complex problems
• Ability to organize and manage multiple projects concurrently.
• Ability to work independently with minimal supervision.
• Ability to work extended hours and travel as needed.
• Travel Required: 25%