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Monitoring Center Console Operator
Comerica
Auburn Hills, MI, United States
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Job Description
Monitoring Center Console Operator
The Monitoring Center Console Operator is responsible for adhering to Comerica Bank and Comerica Security policies and procedures in regards to Campus, and Banking Center Security and Life Safety issue, monitoring and responding to alarms according to procedures, working with a variety of vendors as required with troubleshooting communication failures and system problems, demonstrating a complete working knowledge of all Monitoring Center alarms, Access control and CCTV systems, assisting vendors in the field to resolve alarm issues and working and addressing Campus Maintenance issues.
Position Responsibilities:
• Interface with eight (8) different systems.
◦ Monitor and respond to Banking Center and ATM alarms on Mastermind.
◦ Monitor and respond to Access Control Facility alarms on the Pegasus system.
◦ Program alarm systems on new, repaired or refurbished locations with Remote Link.
◦ Verify audio recordings on Viewpoint.
◦ Monitor and program all DVR systems on Navigator and web-based application.
◦ Monitor 3SI GPS trackers in the field via web-based application.
◦ Generate communications to groups and individuals regarding alarm activity, technical issues, or general emergencies.
◦ Verify that all logs, documents and back-ups are done on an ongoing basis.
• Ensure that policies and procedures are being adhered to in regards to workplace issues and alarm response.
• Work with various vendors for problem resolution. Coordinate and resolve security requests and issues.
• Directly troubleshoot technical issues that affect Corporate Security, Retail, IS, as well as Electronic Banking/ ATM Servicing.
• Interface with Client Resolution Center and vendors with respect to new sites and troubleshooting communication problems.
• Coordinate with law enforcement and local security for alarm dispatch.
Travel
Up to 10% of travel may be required of this position.
Relocation
No relocation assistance is provided for this position.
Qualifications
• High School diploma or the equivalent
• 1 year of experience with monitoring alarm and access control systems
• 1 year of experience in working in a Monitoring Center/ Dispatch
• 1 year of Security experience
• Valid driver license
• 24 hour availability to respond to security related issues
• 1 year of experience with computers including Microsoft applications (Outlook, Word, Excel)
About Comerica
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Upon offer, Comerica conducts a comprehensive background check, fingerprint check and a drug test.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.