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Loss Mitigation Manager
ServiceLink
Virginia Beach, VA, United States
Job Details - this job has expired, please see similar jobs below
Responsibilities
• Drives the daily operation of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations
• Manage loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department
• Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary
• Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties
• Develop and maintain departmental policies and procedures
• Conduct staff meetings to convey operational issues
• Maintain the highest levels of customer service to ensure client/vendor retention by taking direct action on issues and coordinating activities with company personnel and other departments
• Maintain open communication with team members, clients, vendors, other departments, and management
• Review departmental profitability: recommend actions to keep costs and fees within company guidelines
• Identify, promote, and develop employees to team leader and account executive positions
• Ensures the necessary daily/weekly/monthly operational statistics and reports are available for management and staff
• Analyzes trends, variances and problem situations
• Makes recommendations to improve loss mitigation process and increase efficiency with ongoing review and updates to the Policy and Procedures as necessary
• Assists with problem resolution when issues cannot be resolved and are escalated to the Manager level
• Responsible for department retention and morale
Qualifications
• Bachelor's degree or equivalent combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform essential job functions
• 6 years of experience in one or more of the following areas: Mortgage Banking, Collections, Loss Mitigation, Bankruptcy and Foreclosure processes
• Minimum of 4 years supervisory experience, managing a team in a high volume, fast paced environment
• Proficient with Microsoft office
• Strong analytical, reasoning and negotiation abilities and solid administrative skills; well-developed management skills
• Knowledge of mortgage loan workout options (i.e. loan modifications, short sale, deed in lieu and foreclosure)
• Demonstrated ability to recruit, train, and motivate personnel in order to balance staffing strengths with profitability and growth
• Strong ability to manage, organizes, prioritize, delegate and allocate workload for optimum efficiency
• Well-developed interpersonal skills and superb written and verbal communication skills
• Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs