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Operations Manager
Jones Lang LaSalle
Princeton, NJ, United States
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Operations Manager - 2nd Shift (3pm-11:30pm M-F)
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!
Job Summary:
The Operations Manager on 2nd shift will support one of JLL's premier pharmaceutical clients in Princeton, NJ. This is a perfect opportunity for a Crew team lead, Chief Engineer, or Facility Operations professional. They will manage a small team of maintenance technicians and support the Facilities Manager in ensuring that the client' buildings are well maintained and maintenance issues are addressed. Additionally, this position will provide facilities and project management support including building inspections, work order creation, vendor engagement and setup, field walks, quality assurance and associated reporting and follow up as necessary. Candidates must have the proven ability to work without direct day to day supervision and support team efforts to ensure the client receives a first class customer experience.
Job Responsibilities:
• Assist the FM in meeting or exceeding Site Key Performance Indicators (KPls)
• Monitor service level guidelines (SLG's) weekly to identify potential off track areas and plan corrective actions accordingly.
• Oversee the day to day facility operations including but not limited to maintenance, repair, project management
• Oversee the day to day schedule of Maintenance Technicians
• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Routinely inspects building to ensure suppliers are meeting contractual agreements.
• Assists in the completion of the building audits
• Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to insure complex work orders are planned and executed on time.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Provide quality analysis of customer feedback on an ongoing basis.
• Develop effective response plans and implement per the plan.
Qualifications:
• High school degree required; college degree and/or professional certifications in HVAC, Electrical, or Facilities Operations desired but not required.
• 5-10 years of Facility Management & Operations experience required.
• 2+ years of experience managing maintenance professionals required.
• CMMS experience required; Maximo preferred.
• Building Automation Systems experience required; Honeywell preferred.
What you can expect from us
We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.
With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.
Apply today!
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