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Operations Specialist
NorthStar Financial Services
Hebron, KY, United States
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Description
Are you known for having great attention to detail and have the ability multitask? Do you give 100% customer service every day and collaborate well with others? Now hiring an Operations Specialist!
What does this role do?
• Responsible for new account establishment, transfers, general account administration, and a variety of financial transactions
• Ensure all department work is processed with accuracy, timeliness, completeness and within budget according to defined service level metrics
• Issue Resolution: Interact and partner effectively across internal and external business teams to resolve client issues
• Take part in root cause analysis to ensure department processes are followed or enhanced as needed
• Contribute to department projects as necessary
• Execute testing as required for business projects
• Cross train as required to support all team activities and backup team members as needed
What Skills Should You Have?
• Proven ability to execute on defined metrics and service measurements
• Ability to react well under pressure and handle complex requests
• Ability to apply critical thinking skills and make decisive decisions
• Quickly develop a full understanding of internal processes including New Accounts, Transfer of Assets, Financial Transactions, and Account Maintenance processing
• Strong communication skills, both written and verbal, and the ability to provide professional and concise information to internal and external parties
Education and experience that is needed?
• Degree in Business or Finance preferred, or equivalent experience in related financial field preferred
• Minimum of 1-2 years financial services operations experience
• Proficiency of MS office required. Along, with basic typing and computer navigation skills required
Also enjoy day one benefits, 3 weeks PTO, an everyday dress code and much more! Apply now to learn about your next career!