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Client Technical Support Representative
Fiserv
Moorpark, CA, United States
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Job Title
Client Technical Support Rep, Staff
Find Your Forward as a Client Technical Support Representative, Staff at Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a commitment to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our Client Technical Support team thrive on this environment to provide the solutions that power more than 13,000 banks and credit unions worldwide.
What Does a Great Client Technical Support Rep do?
Define and/or resolve moderate to complex client problems with designated product lines First or second point of interaction through client contact channels. Simulate or recreate client problems to analyze and resolve user operating difficulties. Discuss problems or inquiries with other department personnel and offer technical assistance and insure proper handling and follow-up. Communicate customer suggestions for enhancements and insures proper handling and follow-up. Document problems and corrective procedures. Log incoming issues into a call tracking system. Provide assistance and support to other client service associates as needed. Required to participate in the on-call rotation, month-end rotation, and/or Saturday coverage. Performs other duties as required.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Qualifications:
Education:
Associate or Bachelor’s Degree in Computer Science / Information Technology or other equivalent technical field. Equivalent experience may be considered.
Certifications:
Certificates or demonstrated knowledge in one or more of the following technical areas is helpful:
MS Windows, .Net, Linux, AIX, SQL, XML, Networking, VMware, CompTIA, etc.
Job Related Experience:
3+ years providing remote support for moderate to complex IT based hosted and/or premise based software solutions and basic to advanced hardware software troubleshooting skills/experience. MS .NET framework experience a Plus+ Database knowledge (SQL) desired but not required.
Financial services industry experience a Plus+, as well as existing knowledge of the Fiserv XP2 Core processing Solution and/or other Core processing functions, online banking, mobility based applications, cash transaction applications, etc.
Additional Skills/Knowledge
• Requires an overall understanding of the general work environment processes, with working knowledge of the organization and intermediate to advanced level of technical skills necessary for completing assignments.
• Proficiency with computers and related office equipment is a must. Must be proficient in Microsoft Office: Outlook, Excel, Word, and PowerPoint.
• Strong organizational and Time Management skills.
• Excellent communication skills, both verbal and written.
• Proven ability to work independently and to multi-task in a fast-paced environment.
• Must be able to make routine decisions and solve general to complex problems, and know when to refer more complex or far-reaching decisions to higher level Support staff.
• Knowledge of specialized or technical terminology related to assigned product lines preferred.
• Knowledge in Ad-hoc report writing a plus, not required.
Who We Are:
Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace, building an innovative foundation for growth, as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.
We have a lot to consider, from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions’ goals aren’t new. How they achieve them is. With the right tools in place, Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.