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Payments Fraud Operations Manager
First Republic Bank
San Francisco, CA, United States
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Overview
The Payments Fraud Operations Manager will be responsible for the day-to-day operations of the Bank’s dedicated real-time payments fraud team. The manager will oversee a team of fraud analysts responsible for investigating fraud alerts, engaging with clients and analyzing inquiries from other financial institutions. Key activities include; capacity planning, loss analysis, loss reporting, identification of key fraud risk indicators, incident tracking, providing training for internal bank business units and adapting operations in response to shifts in fraud trends and attack vectors.
Responsibilities
The Payments Fraud Operations Manager will possess strong personnel management skills, excellent verbal and written communication skills and the ability to quickly adapt to a fast-paced and high-pressure operating environment. To succeed in this position, one must be able to deploy loss prevention strategies that align with the Bank’s overall strategic and operational business goals while protecting the confidentiality, integrity and availability of information systems and data. Fraud prevention experience with Peer to Peer (P2P) and Business to Business (B2B) payments is essential. A successful candidate must be self-motivated, driven and goal-oriented with the ability to manage and motivate a sizable team.
• Management oversight of a team of supervisors and fraud analysts
• Perform duties & responsibilities specific for all related department functions & activities as stated within the job description
• Performs other duties & responsibilities as required or assigned by direct business head
Qualifications
• 5- 7 years of experience in fraud operations management, preferably in financial services or e-commerce.
• Proven ability to manage a team, establish clear goals/objectives and manage to strict service level agreements.
• Experience managing 24/7 Banking Operations highly desirable.
• 4 year college degree preferred.
• Experience with Zelle implementations for financial services highly desirable.
• Certified Fraud Examiner (CFE) desirable.
• Strong leadership, communication & organizational skills, ability to multi-task, strong attention to details, excellent problem solving and follow-up skills required.
• Team Player.
• Must be able to travel in a limited capacity.