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Telephone Banker Assistant
First Citizens Bank
Raleigh, NC, United States
Job Details - this job has expired, please see similar jobs below
• Support Telephone Banking teams in the sales and servicing of consumer clients.
• Assist in identifying and selling loans and essential services to customers and prospects.
• Accurately prepare and process loan approval and closing documents, clear loan documentation deficiencies, provide ongoing servicing of the portfolio, maintenance past due accounts and resolve customer account problems.
Position Requirements:
Basic Qualifications:
High school diploma or GED with a minimum of 6 months experience in a sales or service position.
Additional Requirements:
• Experience in loan documentation or support.
• Proficient in Microsoft Word, Excel, Outlook and other office support systems and programs.
• NMLS registration.
• Outstanding spoken and written communication.
• Excellent customer service skills.
• Excellent organizational skills.
• Ability to multi-task in a high paced environment.
• Ability to work with multiple applications simultaneously.
• Strong ability to prioritize work.
• Ability to work cohesively with other departments.