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Collector
First Data
Marietta, GA, United States
Job Details - this job has expired, please see similar jobs below
Description
First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
Job Responsibilities
This position is responsible for the collection of unpaid consumer debt or 3rd party merchant receivables in a call center environment. The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of a personal and/or departmental budget.
• Contacts the proper party (manually or via automatic dialing system), describes the debt and solicits payment arrangements for the account in compliance with applicable regulations and established policy and procedures.
• Establishes rapport in order to overcome objections and negotiate payment of the debt.
• Documents all discussions and actions in the collections system or database.
• Confirms payment arrangements and finalizes call.
• May work on special projects as assigned.
Scope of Job
Must maintain a collection performance goal as outlined at the beginning of the measurement period. May be held to additional performance measures.
Autonomy
Using established procedures and working under immediate supervision, performs assigns tasks. Able to accept payment arrangements.
Job Requirements
• High School Diploma or equivalent.
• Six months experience in a collection/call center environment or one year customer service experience.
• Strong verbal communication skills must be demonstrated along with a professional telephone manner.
• Knowledge of applicable regulations and previous collection experience preferred.
• Familiar with computer and command of required language(s).
Competencies
• Products and Services
• Customer Service Management
• Desktop Tools
• Collections
• Customer Support Policies,Standard & Processes
• Customer Support Service Agreements
• Financial Record keeping
• Accounts Receivable
• General Ledger