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Help Content Writer
First Data
Sunnyvale, CA, United States
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Description
About Clover:
Clover is the POS system of choice for businesses of all sizes, around the world. Our platform enables millions of payment interactions between hundreds of thousands of merchants and their customers every day.
We’re looking for a strong writer who is passionate about helping merchants succeed with great help content.
Responsibilities of the role:
• Research and analyze your audience: Collaborate with the product managers, designers, and other subject-matter-experts to understand the users and the paths they take to achieve their goals.
• Create and publish content in Contentful: You’ll write articles and guides that empower merchants to fully utilize their Clover systems to run and grow their businesses. Your craft doesn’t stop at bullets and step-by-step instructions—it tells stories of our product and connects the dots between people and technology.
• Write in Clover’s voice: Promote our content standards. And help evolve them.
• Get and give feedback: You’ll follow our revision process, which includes getting critique from and giving feedback to teammates.
• Help improve our product: Through data, research, and experience, you’ll pitch ideas to encourage feature adoption, explain complex concepts in a better way, or provide additional resources to users.
First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
Qualifications:
• A growth mindset
• An impeccable grasp of grammar
• 5+ years documenting software for non-technical audiences
• A portfolio that demonstrates clear, succinct content and a writing process that relentlessly focuses on the user
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.