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Specialty Banking Team Leader
Regions Financial
North Port, FL, United States
Job Details - this job has expired, please see similar jobs below
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
Responsible for the day-to-day operations of a team of representatives that handle customer service inquiries and problems via telephone and e-mail.
Primary Responsibilities
•Plan, direct, supervise, and evaluate work flow to meet operational requirements, recommended improvements and performance monitoring standards
•Responsible for the daily application of organizational policies and procedures that drive performance and promote the Contact Center culture
This position is incentive eligible.
This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.
Requirements
•High school diploma or equivalent
•Three years of experience in customer service/sales environment
•One year of leadership/management experience
•Proven ability to meet/exceed performance goals
Preferences
•Bachelor's Degree
Location:
Hoover, Alabama
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