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Transaction Banking Complex Implementation Manager
Mitsubishi UFJ Financial Group
Jersey City, NJ, United States
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Description
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Job Summary:
Responsible for managing the Client Onboarding and Treasury Management Implementation Division for all market verticals serving clients in both the wholesale and regional bank; Lead teams to become a best in class provider of onboarding and Treasury Management product/services implementation and support. Deliver excellent customer experiences through customer touch points: onboarding and implementation. Achieve Service Level Agreements (SLA's) established for partner and customer delivery.
Major Responsibilities:
• Manage the activities within the Client Onboarding and Treasury Management Implementation group to ensure quality delivery of new accounts and products to the Bank's customers including tracking and reporting, utilizing tracking and performance metrics to ensure quality and meeting or exceeding client expectations and established Service Levels.
• Provide leadership and guidance to establish a clear vision and direction towards becoming a nimbler, more efficient & forward-thinking organization in order to improve the client experience and overall cycle times.
• Facilitate transformation to enable solutions that can be scaled up in a cost effective manner to accommodate growth in the Transaction Banking business.
• Contribute and influence strategic direction for senior leadership using informal and formal communication Provide guidance to define, lead and implement strategies to improve and re-engineer processes to increase cost efficiencies and improve the client experience through the onboarding process for new accounts and Treasury Management products, delivery times to market, and improve SLA's.
• Coach, counsel and develop managers and supervisory staff i.e. hiring and training staff; prepare and conduct performance appraisals; and preparation and implementation of new and updated policies and procedures.
• Ensure entire operation is compliant to all bank policies and regulations.
• Ensure that staff efforts are integrated and aligned with, TBA market objectives, product development and management, client experience activities and objectives.
• Ensure that staff is knowledgeable about current onboarding and treasury management strategies, treasury management product features and benefits, and technical developments.
• Develop and maintain relationships with internal partners including but not limited to, ISA, Legal, Risk, Compliance, Audit.
• Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures.
• Actively participate in any required corporate and business line Compliance Training.
Qualifications
• Approximately ten-fifteen plus years direct experience in managing staff in a Treasury Services environment, or equivalent combination of education and experience. BA degree desired.
• Thorough knowledge of Treasury Management product lines, operations, and services; strong knowledge of banking.
• Strong ability to manage performance, accountability and quality control to deliver customer excellence.
• Must be capable of handling multiple complex problems and business line initiatives.
• Extremely effective at collaboration and leveraging resources.
• Outstanding communications skills: ability to make presentations to all levels of bank management, ability to represent the Bank in internal and external speaking engagements.
• Must be a self-starter and have the ability to work independently.
• Must have the perspective and analytical acumen to create innovative solutions for issues and the motivation and drive to meet continual new challenges.
• Ability to work independently to make recommendations based on conclusions, and implement upon approval.
• Proven ability to organize and coordinate multiple work assignments.
• Project management and outstanding inter-personal skills are essential.
• Requires outstanding communications skills: ability to make presentations to all levels of bank management, ability to represent the Bank in internal and external speaking engagements.
• Professionalism to interact effectively with all levels of Bank Management and a diverse base of customers is required.
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.