This job has expired, please see additional jobs below
Loan Operations Processor
First Horizon National Corporation
Winston Salem, NC, United States
Job Details - this job has expired, please see similar jobs below
Description
Position Overview:
The Processor III / Exceptions Processing Senior Processor is responsible for managing all Exceptions Processing Loan Operations technical processes ensuring that the functions meet high standards for quality and protects the loan assets of the bank. This position will support the Post Booking Quality Control and Exceptions processing team. This position is responsible for inspecting loan documents and ensuring that we follow all policies and procedures. This position is responsible for inspecting loan documents as well as completing various integrity reports. The senior processor is also responsible for onboarding new employees and the daily management reporting of manual processes.
Essential Duties and Responsibilities:
30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements and/or OE)
30% Service Quality: Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports)
20% Lives our company values, embraces change and ensures an inclusive, positive work climate
20% Responsible for assessing risk and complies with all policies and procedures
Areas of responsibility include:
• Responsible for the quality control of documents daily
• Perform related duties of inspecting documents and completing daily reports
• Maintain compliance with policy and procedures
• Work with others to ensure that the entire team’s work is within SLA
• Responsible for onboarding new employees
• Responsible for reporting daily manual processes for management
• Assist with procedure development, writing and testing
• Assist with system UAT
• Assist with managerial duties /tasks when manager is not available
• Responsible for all other duties as assigned
Requirements
Education and/or Work Experience Requirements:
High school diploma with 2-5 years of experience in banking industry or related field required. College degree with Loan Operations experience preferred but not required.
Knowledge - Understanding of various loan documents, procedures, policies, and regulations. Familiarity with loan and servicing systems such as ALS, FD, ARX, iCL, APPRO, ONS, and SharePoint Workflow.
Skills – Excellent communication skills (written & verbal); Attention to detail; MS Office (Word, Excel, Outlook); teamwork/teambuilding skills; strong organizational and prioritization skills are needed.
Abilities – The ability to handle difficult customers; to follow procedures; to handle multiple tasks; to work with little supervision but know when to ask for help; to respond quickly to problem situations; to work under pressure and remain calm & pleasant; to take a systematic approach to work & plan ahead; to work well with others in a team setting but also be accountable for individual tasks, and to train/educate others.
• Ability to communicate effectively with own team and other teams within the department
• Ability to establish positive working relationships across the organization
• Excellent verbal and written communication skills required
• Ability to manage multiple issues in a timely manner
• Ability to succeed in a fast paced environment
• Excellent computer skills (MS Office – Word, Excel and Outlook)
• Ability to take a systematic approach to work and plan ahead
• Must have a minimum of 2 -5 years of customer service experience
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing excellent customer service
• Ability to work independently and to carry out assignments to completion within parameters of standard accepted practices or agreed upon Service Level Agreements
• Knowledge of federal lending requirements related to lending functions and regulations
• In-depth knowledge in either consumer or commercial loans required – an understanding of both is preferred
• Ability to give simple solutions to complex problems
• Responsible for all other duties as assigned
Physical Requirements:
• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs
Work Schedule: Monday - Friday 8:00am - 5:00pm