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Customer Care Coordinator
Jones Lang LaSalle
Austin, TX, United States
Job Details - this job has expired, please see similar jobs below
The Customer Care Coordinator will provide support and/or informational touchpoints to both the FM and client teams to maintain a gold standard of service
Key Responsibilities
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Help resolve problems associated with all building services including: janitorial, landscape, pest control, waste removal, snow removal.. Submit work orders through appropriate channels.
Works collaboratively within the facility management and team
Anticipates and responds to Client’s needs and concerns
Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations
Additional job duties, as requested
Qualifications
High school diploma or general education degree (GED);
2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity and good judgement.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access).
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