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Title and Escrow Manager
First American
Gillette, WY, United States
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Directs or manages the day-to-day title and escrow operations. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers.
Essential Functions
• Ensures that his/her area service center, branch office or department is profitable
• Manages the operating activities of an area service center, branch office or department
• Understands and is responsible for a variety of functional departments within an area service center, branch office or department
• Assures that all employees within area of responsibility are working towards a common goal
• Participates in the development of both short and long range plans for the organization
• Actively participates in all activities which support the organization’s goals and objectives
• Perform other duties or projects as assigned
Knowledge and Skills/Technology Used
• Solid administrative skills; management skills
• Excellent interpersonal and communication skills
• Planning skills as well as skills in analysis and negotiation
• Participative management style- advocate team concepts
• Must be able to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
• Successful track record designing, developing, and executing complex projects in area of functional expertise.
• Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
• Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
Typical Education
• Bachelor’s degree or equivalent combination of education and experience
Typical Range of Experience
• 5-7 years directly related experience
• 3-5 years demonstrated experience in a supervisory or management role
• Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.