This job has expired, please see additional jobs below
Help Desk Representative
Regions Financial
Hoover, AL, United States
Job Details - this job has expired, please see similar jobs below
Job Description:
At Regions, our Desktop Services Help Desk Representative applies understanding and knowledge of information systems products and services to assist internal users.
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
Primary Responsibilities
•Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving information systems problems
•Answers incoming calls and inputs information into the ticket tracking software
•Refers more complex problems to Level II analyst
Requirements
•High school diploma or GED
•Technical training and prior experience in computer troubleshooting and problem resolution
•Proficient in current Windows operating system
•The following skill set is desired: demonstrated strong analytical skills, a proven track record of providing timely problem resolution, excellent verbal and written communication skills, good organizational skills and the ability to multi-task, thorough understanding of applicable systems and trouble ticket process, ability to work under limited supervision, basic understanding of telecommunications, network and desktop functions, and strong customer service background
Preferences
•Relevant college course work and certifications
•Remote PC support experience
Location:
Hoover, Alabama
EEO/AA/Minorities/Females/Disabled/Veterans