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Fraud Specialist
Regions Financial
Birmingham, AL, United States
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Job Description:
At Regions the Fraud Specialist II monitors fraud prevention reports to ensure appropriate steps are taken to reduce possible losses.
Primary Responsibilities
•Responsible for researching and analyzing issues related to customer accounts
•Identifies valid and fraudulent charges, setting up fraud files, using multiple research techniques to resolve issues, reconciling and summarizing fraud losses and communicating with customers to notify of inquiry and problem resolution
•Monitors fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
•Analyzes suspicious activity on customers accounts and researches past history for customer activity
•Contacts account officer(s) to assist in verification of items
•Maintains company fraud database records
•Responds to emails, phone calls and voice mails from branches and account officers
•Completes database for Suspicious Activity Report (SAR) referrals
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
Requirements
•High school diploma or GED and three years related work experience
•Strong organizational, analytical and judgment skills
•Ability to work independently with minimal instruction
•Efficient in handling and dealing with peak work volumes
•PC proficient (i.e. Microsoft Office Suite)
Preferences
•Three years banking loss prevention experience requiring excellent judgment skills
•Bachelor's degree in a related field
**Must be able to work Tues-Sat 1pm-10pm**
Location:
Birmingham, Alabama
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