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Material Damage Adjuster
Erie Indemnity Company
White Plains, NY, United States
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Division or Field Office:
New York Branch Office
Department of Position:
Claims Department
Work from:
Home in NY
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
Position Summary
Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.
• This position works from home and the ideal candidate will live in and potentially service Albany and the surrounding territory down to the 5 Boroughs and/or including Long Island (specific territory to be determined).
• Candidates with above minimum qualifications may be considered for a Material Damage Adjuster II position. Number of years and scope of experience determine level.
• A company car is provided.
Duties and Responsibilities
Handles all material damage claims as assigned.
Makes arrangements with repair shops, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.
Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.
Distinguishes cause of damage for appropriate policy coverage.
Issues settlement checks and keeps appropriate records.
Establishes rapport with Agents and claims adjusters.
Contacts Policyholders and claimants regarding complaints stemming from original adjustment.
Attends appropriate training sessions.
At the request of Underwriting, evaluates antique and classic cars for coverage value.
Competencies
Ability To Learn And Follow Procedures
Ability to Manage Complexity
Arithmetic Computation
Decision Making
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Numerical Reasoning
Oral Communication
Planning And Organizing
Problem Analysis
Service Orientation
Time Management
Qualifications
High school diploma, or GED, required. Two years of experience in body shop or insurance claims adjusting, including estimate writing OR completion of ERIE’s Smart Start Program, required. Completion of General Insurance program preferred. Incumbent must live in territory assigned unless a change is approved by the company. Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Willingness to obtain and maintain any required licenses. Valid driver’s license and good driving record required.
Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Frequent (50-80%)
Pushing/Pulling; Frequent (50-80%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely