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Receptionist
Jones Lang LaSalle
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
About this role–
Looking for a customer service career that combines your brilliant people skills with your enthusiasm about guest services? This JLL account presents a unique opportunity to deliver amazing guest experiences at one of the world’s best-known leading technology companies, with a global footprint, and local presence in New York City. We’re looking for incredible individuals to create a best-in-class reception & concierge experiences for employees, business clients, community members, and interview candidates. Be at the heart of our reputation for extraordinary guest services.
You’ll be the all-around experience expert, working with teams across the organization!
Core functions include:
• Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
• Create memorable experiences with a warm, welcoming personality.
• Take initiative to proactively address guest needs and answer questions.
• Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Additional responsibilities include:
• Track all visitors, including vendors, visiting employees and guests.
• Manage parking and vehicle logs and records.
• Coordinate security access cards for employees and vendors.
• Welcome event guests and assist with printing visitor badges.
• Assist with tracking employee on-boarding/off-boarding processes.
• Manage incoming and outgoing courier and other packages or mail as required.
• Support the annual management plan by accomplishing key performance indicators.
• Perform ad hoc facilities assignments as needed.
Sound like you? To apply you need to possess:
• Experience: Minimum 2 years previous customer service related experience.
• Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
• Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
• Technology and Tools: Proficient in a range of information technology tools and platforms.
• Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages.
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