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Team Lead
ServiceLink
Pittsburgh, PA, United States
Job Details - this job has expired, please see similar jobs below
The ideal candidate must possess a strong dedication to creating value for customers and rigorously promote our distinguished Serve First culture. If you thrive as an inspirational and motivating force behind high team performance, we encourage you to apply today. There may never be a better time to join ServiceLink, where the demand for exceptional commitment is rewarded with unlimited potential for self-directed growth.
A DAY IN THE LIFE
In this role, you will…
• Process and review all closing related documentation to meet company, client, vendors and borrower requirements
• Be responsible for maintaining optimal levels of a Doc Audit Department including auditing incoming and outgoing client documentation packages and meeting the daily operational goals of a team within the department
• Serve as the primary contact within the team for any requests or issues
• Monitor and review employee time and attendance and conduct employee counseling sessions
WHO YOU ARE
You possess …
• Exceptional customer service skills
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
• Excellent verbal and written communication skills
ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
DETAILED JOB DUTIES
• Review work-in-progress reports to ensure completion of assigned work for all team members
• Proficient in ServiceLink operating systems and internal search engines
• Communication with outside agencies, clients and borrowers
• Research and resolve discrepancies
• Print reports from established databases
• Maintain accurate records and logs
• Review all documentation for 100% accuracy
• Knowledge of client, vendor and borrower requirements
• Perform duties and responsibilities in a timely manner
• Maintain open communication with other team members and team leader
• Address inquiries from clients, borrowers, agents, and internal staff in a professional and timely manner
• Confirm team’s adherence to client time requirements
• Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties
• Monitor and review employee time and attendance and conduct employee counseling sessions as needed
• Make suggestions to assist with building and maintaining morale
• Identify and provide required training, i.e. one-on-one training, classes, and coaching for all team members
• Adhere to company policies and procedures
• Meet production goals and quality standards as set by management
• Perform all other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• High School diploma or equivalent
• Typing/Data Entry skills, 45 wpm with a 95% accuracy rate
• Possess good communication and customer service skills
• Knowledge of Windows software applications
• Prior experience as a team member or experience in the real estate, banking, or vendor management industry
• Knowledge of real estate terminology
• Knowledge of real estate closing document recording process
• Must possess good organizational skills, ability to handle multiple tasks simultaneously